At a Glance
- Tasks: Manage IT Asset and Configuration using ITIL framework, ensuring data accuracy and process improvement.
- Company: Join Coventry Building Society, a leading UK building society focused on improving lives.
- Benefits: Enjoy hybrid work, a bonus scheme, and comprehensive wellbeing support.
- Other info: Flexible working patterns available; committed to diversity and inclusion.
- Why this job: Be part of a culture that values customer service and continuous improvement in a diverse environment.
- Qualifications: Experience in ITIL, IT Asset Management, and ServiceNow is essential; financial services background is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Technical Specialist - IT Service (Asset & Configuration) (12 months)
Coventry Building Society have a great new opportunity for a Technical Specialist – IT Service (Asset & Configuration) to join the CIDO team.
The successful candidate will be responsible for the effective delivery of IT Asset and Configuration Management across IT, using an ITIL framework. A specialist in defining, implementing, maintaining and continuously improving the IT Asset (ITAM) and Configuration Management services, ensuring efficient creation, maintenance and management of the Asset and Configuration Management Data Base (CMDB) and CMS tools.
Definition, Creation and Implementation of effective processes and controls for Asset and Configuration Management. Enforce and enhance policies, processes and procedures for Asset and Configuration Management. Ensure the CMDB is definitive, up-to-date, accurate and the correct source for all IT Infrastructure hardware and applications. Auditing and verifying the integrity of the CMDB, to identify issues with, and improve processes associated to the update of system records.
Monitor and report on the Asset and Configuration Management processes effectiveness and efficiency and recommends improvements as part of a continual service improvement programme. Development and maintenance of the Configuration Management plan. Identification, classification and specification of all configuration items (CIs) and their relationships to other CI’s. Identification of ownership and accountability for management for all CI’s within the AMDB and CMDB. Lifecycle management and status accounting for all assets and Configuration Items.
This is a hybrid role, based in Coventry 2 days a week, for collaboration with peers and other CIDO events. There is a requirement for the successful candidate to be on site in the Coventry office more frequently in the initial 3 months for training.
About you
You are passionate about ensuring the business delivers a great customer service and experience. Seeking to understand how decisions impact the end user and asking question to gain insight into the customer perspective and experience. You create a culture of continuous improvement. You learn from mistakes and use the experience to change how you and the team respond to similar situations in the future.
To be successful in this role, it’s essential that you’re able to demonstrate:
- Previous experience in an ITIL and SAFe environment. Extensive knowledge of IT Asset and Configuration management principles, processes, standards, new and evolving best practices.
- Significant experience in an IT Service environment, ideally with experience in a financial organisation. Proven experience of service improvement with IT Asset and Configuration Management Processes.
- Operational experience of the ServiceNow toolset, CMDB schema ideally using the CSDM model with best practice. Experience in the development of automated data interfaces to update the CMDB, and the normalisation of data.
- Knowledge of ServiceNow discovery and Service mapping with the application of best practices. Confidence in communicating with and presenting to teams at all levels within the organisation.
- Knowledge and experience of Hardware and Software Asset Management processes, licenses and agreements.
Desirable skills for this role are:
- Ideally you will have experience having worked in a financial services organisation.
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re Serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
#J-18808-LjbffrTechnical Specialist - IT Service (Asset & Configuration) (12 months) in Coventry employer: Coventry Building Society
Coventry Building Society is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and development. With a strong commitment to continuous improvement and flexibility, employees benefit from a range of perks including a discretionary bonus scheme and opportunities for professional growth within a leading financial organisation. The hybrid working model fosters collaboration while allowing for a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Specialist - IT Service (Asset & Configuration) (12 months) in Coventry
✨Tip Number 1
Familiarise yourself with the ITIL framework and its principles, as this role heavily relies on it. Being able to discuss how you've applied ITIL in previous roles will show your understanding and readiness for the position.
✨Tip Number 2
Gain a solid understanding of ServiceNow, particularly its CMDB schema and best practices. If you can demonstrate practical knowledge or examples of how you've used ServiceNow in asset and configuration management, it will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with service improvement initiatives. Think of specific examples where you've identified issues within asset and configuration management processes and how you implemented changes that led to measurable improvements.
✨Tip Number 4
Showcase your communication skills by preparing to present your ideas clearly and confidently. This role requires interaction with various teams, so being able to articulate your thoughts and engage with others will be crucial.
We think you need these skills to ace Technical Specialist - IT Service (Asset & Configuration) (12 months) in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT Asset and Configuration Management, particularly within an ITIL framework. Use specific examples that demonstrate your knowledge of processes and tools like ServiceNow.
Craft a Strong Cover Letter:In your cover letter, express your passion for customer service and continuous improvement. Mention how your previous experiences align with the responsibilities outlined in the job description, especially your operational experience with CMDB and asset management.
Showcase Relevant Skills:Clearly list your skills related to ITIL, SAFe environments, and any experience with financial organisations. Highlight your ability to communicate effectively at all levels, as this is crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Technical Specialist role.
How to prepare for a job interview at Coventry Building Society
✨Understand ITIL and Asset Management
Make sure you have a solid grasp of ITIL principles and IT Asset Management processes. Be prepared to discuss how you've applied these in previous roles, especially in a financial services context.
✨Showcase Your ServiceNow Experience
Highlight your operational experience with the ServiceNow toolset, particularly with CMDB schema and CSDM model. Be ready to provide examples of how you've used these tools to improve asset and configuration management.
✨Demonstrate Continuous Improvement Mindset
Prepare to discuss specific instances where you've identified areas for improvement in processes and how you've implemented changes. This aligns with the company's focus on continuous service improvement.
✨Communicate Effectively
Since the role involves presenting to teams at all levels, practice articulating your thoughts clearly and confidently. Think about how you can convey complex information simply, especially regarding technical topics.
