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- Tasks: Engage with customers face-to-face and provide top-notch service in our Swindon branch.
- Company: Join Coventry Building Society, a trusted and ethical organisation.
- Benefits: Paid internship, hands-on experience, and potential for part-time roles post-programme.
- Why this job: Gain valuable skills, build relationships, and kickstart your career in a supportive environment.
- Qualifications: Must be a Year 12 or 13 student with a passion for customer service.
- Other info: Flexible working patterns considered; great opportunity for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
We are running our Summer Internship Programme again in 2026. This is a great opportunity to gain some hands-on, paid work experience in our Swindon branch. This is a face-to-face role based in one of our friendly branches, talking with and supporting our customers over the counter.
In the programme at one of our branches, the responsibilities include:
- Meeting our members face-to-face, getting to know them and providing them with excellent customer service
- Handling their transactions accurately
- Updating their account records and dealing with any questions or queries
We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve you learning all about Coventry Building Society, our processes and how we work. You will then put your knowledge into practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to make sure you are getting the most out of your programme.
Our Internship Programmes will start on Monday 20th July and will run until Friday 28th of August working full time Monday to Friday. This is a great opportunity to understand how we work and some of our interns have gone on to secure part-time Saturday roles to fit around their study at the end of the programme.
We are looking for individuals who share our values and our passion for putting people first. If you like building relationships with new people, have good attention to detail and like learning new things, this could be the programme for you. You will need to have a positive, friendly attitude and excellent communication skills. We are looking for people who have the confidence to engage with a diverse variety of people, who are customer-focused and have the ability to be accurate and deal with our customers' transactions.
It is important you do not have any more than a couple of days holiday during this time, with none of this during the first week, as these are the key training days. The programme is only available to students studying for the first time in years 12 or 13 at college or 6th form, who have not completed the programme previously.
Our values are:
- Caring - Helpful, Thoughtful, Kind
- Ambitious - Aspirational, Brave, Agile
- Responsible - Ethical, Reliable, Trusted
- Empowering - Inspiring, Enabling, Confident
- Straightforward - Simple, Easy, Clear
Please consider these values when answering your application questions. The selection process will involve a review of your CV and application questions, a telephone interview and a competency interview with a couple of our friendly Managers.
We are officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you will build more than just a career with us.
We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
Location: Swindon
Summer Internship - Branch Customer Service in Swindon employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Internship - Branch Customer Service in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How do you handle customer complaints?' or 'Can you give an example of excellent customer service?' This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show your personality! During the interview, let your friendly and positive attitude shine through. Remember, they’re looking for someone who can build relationships with customers, so don’t be afraid to show your enthusiasm and willingness to learn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Summer Internship - Branch Customer Service in Swindon
Some tips for your application 🫡
Show Your Personality: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your interests and what makes you tick. Remember, we’re all about putting people first!
Tailor Your CV: Make sure your CV is tailored to the role. Highlight any customer service experience or skills that align with our values like being caring and responsible. This will show us you understand what we're looking for!
Be Clear and Concise: Keep your answers clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to the good stuff. This will help us see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward, just like we like it!
How to prepare for a job interview at Coventry Building Society
✨Know the Company
Before your interview, take some time to research Coventry Building Society. Understand their values, mission, and recent news. This will help you align your answers with what they stand for and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Since this role is all about customer service, think of common scenarios you might face when dealing with customers. Practice how you would handle these situations, focusing on being friendly, helpful, and accurate. This will prepare you for competency questions during the interview.
✨Showcase Your Communication Skills
During the interview, make sure to demonstrate your excellent communication skills. Speak clearly, listen actively, and engage with the interviewers. Remember, they’re looking for someone who can build relationships with customers, so let your personality shine through!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it’s the right fit for you. You could ask about the training process or how success is measured during the internship.