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- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join Coventry Building Society, a trusted ethical bank with a community focus.
- Benefits: Enjoy 28 days holiday, bonuses, pension contributions, and extensive wellbeing support.
- Other info: Flexible working patterns available and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer-focused roles and strong communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
We're looking for a friendly, helpful person to join the team in our Southampton branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
To be successful in this role it's essential you have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
Desirable experience will include:
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. We're proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies.
Customer Service Assistant - Southampton employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your customer-focused mindset.
✨Tip Number 3
Stay calm under pressure! You might face tricky customer situations, so it’s important to show that you can handle stress. Think of a time when you dealt with a challenging customer and how you resolved the issue. This will highlight your problem-solving skills.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll be in the best position to showcase your skills and personality. Plus, it shows you’re keen on joining us!
We think you need these skills to ace Customer Service Assistant - Southampton
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature that fits perfectly with our team.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific roles where you've engaged with customers and how you’ve made their experience better – we love hearing those stories!
Show Attention to Detail: Since accuracy is key in this role, pay close attention to your application details. Double-check for any typos or errors, especially when it comes to your experience with cash handling or processing customer information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can find all the info about the role and our fantastic benefits there!
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of providing a great experience and can handle various situations with ease.
✨Familiarise Yourself with the Company
Take some time to research Coventry Building Society and its values. Understanding their commitment to community and ethical practices will help you align your answers with what they stand for, making you a more appealing candidate.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. You might even want to ask clarifying questions to show you're engaged and genuinely interested in the conversation.
✨Prepare for Cash Handling Questions
Since cash handling is a key responsibility, be prepared to discuss your experience with it. Think of specific instances where you managed transactions accurately and efficiently, as this will highlight your attention to detail and reliability.