Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers through sensitive situations, processing documentation and providing exceptional service.
- Company: Join one of the UK's largest building societies, committed to improving lives and celebrating diversity.
- Benefits: Enjoy flexible working options, a bonus scheme, and comprehensive wellbeing support.
- Why this job: Make a real impact while working in a supportive, rewarding environment with a strong ethical focus.
- Qualifications: Exceptional customer service experience, strong administration skills, and excellent communication are essential.
- Other info: This role offers a mix of on-site and occasional remote work, with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Summary
About the role
Our Customer Service Support department is a busy processing area where we support our members applications and provide them with the best customer service. We’re looking for a Senior Advisor to join our Bereavement and POA team to help our customers through the most difficult of times.This is an up to 12 month secondment.
Working within our SLA’s this role is responsible for validating documentation, processing probate and legal administration tasks on behalf of our customers. It responds to customer correspondence and enquiries in a timely manner using the most appropriate channel, including phone calls to effectively complete the task. Demonstrating due care and diligence with regard to the sensitivity of the situation are important parts of the role.
Being a referral point & subject matter expert providing information and guidance to colleagues across the business regardingbereavement and power of attorney are key tasks.Having a flexible and positive approach is a must. As part of the role it\’ll be expected to support the greater Customer area, including our busy Contact Centre as and when required.
Due to the nature of this role you\’ll be required to be on-site on a regular basis but there will be the ability to work from home occasionally.
About you
For this role having exceptional customer service experience will be important as well as having a have a ‘can-do’ attitude and supporting others. You\’ll be positive and solution focused as well m otivated to provide good customer outcomes.
To be successful in this role its essential you have:
- Current experience interacting directly with customers and providing great service on a daily basis
- Strong administration experience with high levels of accuracy
- Excellent communication skills and being receptive to feedback
- Experienceof handling challengingand/ orcomplex customers’ enquiries in a careful and sensitive way
- Good team work skills and experience of supporting others
Desirable experience will include:
- Coaching and / or supporting other team members
- Experience of working with probate and POA
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
#J-18808-Ljbffr
Senior Savings Operations Administrator employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Savings Operations Administrator
✨Tip Number 1
Familiarise yourself with bereavement and power of attorney processes. Understanding the legal terminology and procedures will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled sensitive situations in the past. This will help you illustrate your ability to provide compassionate support, which is crucial for this position.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your teamwork experience. Highlight instances where you've supported colleagues or contributed to a team environment, as collaboration is key in this role.
We think you need these skills to ace Senior Savings Operations Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Senior Savings Operations Administrator position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Customer Service Experience: Emphasise your exceptional customer service experience in your CV and cover letter. Provide specific examples of how you've handled challenging customer enquiries, demonstrating your ability to remain calm and sensitive in difficult situations.
Showcase Administration Skills: Detail your strong administration experience, focusing on accuracy and attention to detail. Mention any relevant experience with probate and power of attorney, as this is desirable for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your understanding of the company’s values and culture. Express your motivation to contribute positively to the team and support customers during challenging times.
How to prepare for a job interview at Coventry Building Society
✨Show Empathy and Understanding
Given the sensitive nature of the role, it's crucial to demonstrate empathy during your interview. Share examples of how you've handled difficult customer situations in the past, particularly those involving bereavement or complex enquiries.
✨Highlight Your Customer Service Experience
Make sure to emphasise your exceptional customer service skills. Discuss specific instances where you provided outstanding service, especially in challenging circumstances, to showcase your ability to support customers effectively.
✨Demonstrate Strong Administration Skills
Since the role requires high levels of accuracy in administration tasks, be prepared to discuss your experience with administrative duties. Mention any relevant tools or systems you've used to manage documentation and ensure precision in your work.
✨Prepare for Teamwork Questions
As teamwork is essential in this role, think of examples that illustrate your ability to collaborate and support colleagues. Be ready to discuss how you've coached or assisted team members in the past, highlighting your positive and flexible approach.
