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- Tasks: Engage with customers, provide solutions, and handle cash transactions in a friendly environment.
- Company: Join a trusted ethical bank with a strong community focus.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and extensive wellbeing support.
- Other info: Flexible working options available; we celebrate diversity and inclusivity.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service roles and strong attention to detail required.
The predicted salary is between 22000 - 26000 £ per year.
About the role
We're looking for a friendly, helpful person to join the team in our Chipping Sodbury branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
For this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
To be successful in this role it's essential you have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
Desirable experience will include:
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we're a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We're officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we'll consider alternative working a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We're proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Customer Service Assistant in Newport employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Newport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable. A friendly smile and a professional appearance can go a long way in making a positive impact.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Assistant in Newport
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature that fits perfectly with our team.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific roles where you've interacted with customers and how you’ve made their experience better – we love hearing those stories!
Attention to Detail: Since accuracy is key in this role, double-check your application for any typos or errors. Show us that you can handle details carefully, just like you would with customer transactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of providing a great experience and can handle various situations with ease.
✨Familiarise Yourself with the Company
Take some time to research the company and its values. Understanding their mission and how they serve the community will help you align your answers with what they’re looking for. Plus, it shows genuine interest in the role and the organisation.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will not only help you provide better answers but also demonstrate your ability to engage with others effectively. Remember, it's all about making a connection!
✨Prepare for Cash Handling Questions
Since cash handling is a key responsibility, be prepared to discuss your experience with it. Think of specific instances where you’ve managed transactions accurately and efficiently. This will reassure the interviewer that you can handle this aspect of the job confidently.