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- Tasks: Shape customer propositions and drive impactful change in banking.
- Company: Join a leading ethical bank focused on community and sustainability.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and life assurance.
- Why this job: Make a real difference for customers and communities while growing your career.
- Qualifications: Experience in banking and strong understanding of customer needs required.
- Other info: Flexible working options available; be part of a diverse and inclusive team.
The predicted salary is between 45000 - 55000 £ per year.
About the role
The combination of Coventry Building Society and The Co-operative Bank has created the UK’s seventh-largest mortgage lender and a strong mutual alternative to the big banks across retail and business banking. We have a 12-month FTC opportunity as a Proposition Manager to join a newly formed Business & Commercial Banking Proposition team at an early and influential stage of its journey. The team is building its proposition capability from the ground up, so this role is suited to a solid Proposition Manager or someone with strong sector knowledge who can bring depth of expertise, shape ways of working and help establish best practice across the team.
The team is dedicated to making a genuine difference for our customers, communities, and the planet. We focus on creating solutions that truly matter, ensuring our work is relevant and impactful for everyone we serve.
The role focuses on the customer value proposition, why customers choose the Group and how they are built and evolved. Working with key stakeholders, the focus is on customer definition alongside the development and delivery of a clear customer strategy, shaping the end-to-end customer journey, and ensuring propositions are differentiated through strong market and competitor insight.
The role supports the Product team on their commercial objectives, translating customer needs and insight into compelling propositions that drive sustainable growth. Day to day, the role covers a broad range of business and commercial banking products, including current accounts, lending, and deposits.
The role holder will work closely with teams across Product, Pricing, Marketing, Digital, Finance, Compliance and Customer insights to improve existing propositions and create new ones, acting as the proposition expert and ensuring proposition thinking is reflected in wider initiatives and regulatory change. This is a role for someone who is curious, commercially minded and comfortable influencing across an organisation, with the opportunity to support and guide along with an industry strong Senior Manager.
We operate on a team-led hybrid approach at least once a quarter in the Coventry & / or Manchester office.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
For this role you’ll need to have:
- Strong understanding of customer needs across business, commercial or corporate banking
- Proven banking experience
- Experience delivering customer facing change within large corporate projects
- Ability to create clear, impactful written and verbal presentations using insight and analysis
- Creative problem solver with the ability to develop practical proposition solutions
- Experience developing new and improving existing propositions
- Good market understanding across business, commercial and corporate sectors
Experience in these areas would be helpful:
- Experience in product or pricing management
- Experience designing or improving digital customer journeys
- Understanding of Open Banking and Open Finance opportunities
- Exposure to green finance or ESG focused propositions
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Propositions Manager - 12 month FTC in Manchester employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Propositions Manager - 12 month FTC in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer propositions and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the role. Highlight your experience in delivering customer-facing change and how you can help shape their propositions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Propositions Manager - 12 month FTC in Manchester
Some tips for your application 🫡
Know Your Stuff: Make sure you really understand the role of a Propositions Manager. Dive into the job description and highlight your relevant experience. We want to see how your background aligns with what we're looking for!
Showcase Your Skills: When writing your application, focus on your ability to create impactful propositions and customer strategies. Use specific examples from your past work to demonstrate how you've successfully influenced change in similar roles.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out. This helps us see your potential at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Coventry Building Society
✨Know Your Propositions
Before the interview, dive deep into understanding the customer value propositions relevant to business and commercial banking. Familiarise yourself with how these propositions are built and evolved, as well as the key stakeholders involved. This will help you articulate your insights and demonstrate your expertise during the discussion.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've creatively solved problems in previous roles, especially in relation to developing or improving propositions. Be ready to discuss specific challenges you faced and the practical solutions you implemented, as this will highlight your ability to think critically and drive change.
✨Master the Art of Communication
Since the role requires impactful presentations, practice articulating your thoughts clearly and concisely. Use data and insights to back up your points, and consider preparing a short presentation on a relevant topic to showcase your skills. This will not only impress the interviewers but also demonstrate your ability to communicate effectively across teams.
✨Understand the Market Landscape
Research the current trends in business, commercial, and corporate banking, including Open Banking and ESG-focused propositions. Being knowledgeable about the market will allow you to engage in meaningful conversations and show that you're proactive about staying informed, which is crucial for a Proposition Manager.