At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service in a fast-paced environment.
- Company: Join Coventry Building Society, a leader in customer satisfaction and support.
- Benefits: Flexible working hours and a supportive team culture.
- Other info: Great opportunity for career growth in a dynamic banking environment.
- Why this job: Make a difference by helping customers with their banking needs every day.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 22000 - 26000 £ per year.
Coventry Building Society is seeking a Telephone Customer Service Advisor in Manchester. This role involves taking inbound calls to identify customer banking needs and delivering excellent service in a fast-paced environment.
Ideal candidates will possess strong communication skills, customer service experience, and the ability to handle challenging situations. The position offers a flexible working pattern with a focus on customer satisfaction and continuous support.
Phone Banking Customer Advisor (Hybrid) in Manchester employer: Coventry Building Society
Coventry Building Society is an excellent employer that prioritises employee well-being and development, offering a flexible hybrid working model in the vibrant city of Manchester. With a strong focus on customer satisfaction, employees benefit from a supportive work culture that encourages growth through continuous training and development opportunities, making it a rewarding place to build a career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Phone Banking Customer Advisor (Hybrid) in Manchester
✨Tip Number 1
Practice your phone skills! Since this role is all about taking inbound calls, grab a friend and do some mock calls. This will help you get comfortable with handling customer queries and improve your communication skills.
✨Tip Number 2
Research Coventry Building Society! Knowing their values and services can give you an edge during the interview. It shows you're genuinely interested and ready to deliver that excellent service they’re after.
✨Tip Number 3
Prepare for challenging scenarios! Think of some tough customer situations you might face and how you'd handle them. This will show your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it’s a great way to stay updated on any new roles that pop up in the future!
We think you need these skills to ace Phone Banking Customer Advisor (Hybrid) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:When you're writing your application, make sure to highlight your strong communication skills. We want to see how you can connect with customers and handle their needs effectively.
Customer Service Experience is Key:Don’t forget to mention any previous customer service experience you have. We love candidates who can demonstrate their ability to deliver excellent service, especially in a fast-paced environment like ours.
Be Ready for Challenges:In your application, share examples of how you've handled challenging situations in the past. We appreciate candidates who can stay calm under pressure and find solutions quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what excellent service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Practice Active Listening
In a phone banking role, listening is key. During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows you’re engaged and can handle customer queries effectively.
✨Prepare for Challenging Scenarios
Think about how you would handle difficult customer situations. Prepare a couple of STAR (Situation, Task, Action, Result) responses that showcase your problem-solving abilities and resilience in challenging scenarios.
✨Show Enthusiasm for Flexibility
Since this role offers a flexible working pattern, express your enthusiasm for this aspect. Share how you manage your time effectively and how flexibility can enhance your performance in delivering excellent customer service.
