Coventry Building Society is seeking a Complaints Experience Lead to join our Complaints Centre of Excellence, shaping how we handle complaints and advocate for customers across the Group. The role sits in the Complaints Leadership Team and drives improvements from trends, regulatory changes and customer insight.
Based in the UK with hybrid working between Manchester and Coventry, travel to both locations is required.
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Head of Complaints Experience in Manchester employer: Coventry Building Society
Coventry Building Society is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, the role of Lead QRM Model Developer provides opportunities to engage in high-profile projects that shape the future of financial services. Our hybrid working model, competitive benefits, and commitment to a supportive culture make Coventry Building Society a rewarding place to advance your career.
