The Coventry Building Society is seeking a Complaints Experience Lead for a hybrid role based in Manchester. You will shape the complaints strategy, drive customer outcomes and ensure regulatory alignment across the Group, while guiding the Complaints Centre of Excellence to turn feedback into tangible improvements.
You will use complaint data, risk controls and cross-functional collaboration to elevate service quality, balancing advocacy with business needs across the organisation.
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Complaints Experience Lead — Drive Trust & Transformation in Manchester employer: Coventry Building Society
Coventry Building Society is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, the role of Lead QRM Model Developer provides opportunities to engage in high-profile projects that shape the future of financial services. Our hybrid working model, competitive benefits, and commitment to a supportive culture make Coventry Building Society a rewarding place to advance your career.
