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- Tasks: Lead and inspire a team of Telephone Advisors to deliver exceptional customer service.
- Company: Join a dynamic Customer Savings Contact Centre with a focus on teamwork.
- Benefits: Gain valuable experience in management and customer service within a supportive environment.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in customer service and strong leadership skills are essential.
- Other info: This is a 12-month opportunity with potential for growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Our Customer Savings Contact Centre are looking for an Customer Service Manager to join them. This is an up to 12 month opportunity.
This role is responsible for leading, coaching and inspiring a team of customer focused Telephone Advisors, who deliver a first class experience to our diverse range of customers, whilst responding to their queries efficiently and accurately.
Being passionate abo…
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Manager - Customer Service Contact Centre employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager - Customer Service Contact Centre
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the Customer Service sector. They can give you insider info about the company culture and what it takes to succeed in the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers, showcasing your experience in leading and inspiring teams.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers. This will demonstrate your commitment to delivering a first-class experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Manager - Customer Service Contact Centre
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can inspire and lead a team, so share any relevant experiences that highlight your enthusiasm for delivering top-notch service.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Service Manager. Highlight your leadership skills and any experience you have in coaching or managing teams. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’re the right fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Inside Out
Before the interview, brush up on your customer service knowledge. Understand the key principles of delivering a first-class experience and be ready to discuss how you’ve applied these in previous roles. This will show that you’re not just familiar with the basics but are genuinely passionate about customer satisfaction.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll need to lead and inspire your team. Prepare examples of how you've successfully coached or motivated others in the past. Think about specific situations where your leadership made a difference, and be ready to share these stories during the interview.
✨Demonstrate Problem-Solving Abilities
Customer queries can be tricky, so it’s essential to highlight your problem-solving skills. Come prepared with examples of challenging customer interactions you've handled and explain how you resolved them efficiently. This will illustrate your ability to think on your feet and maintain a calm demeanour under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. Consider asking about the team dynamics, the challenges they face, or how success is measured in the contact centre. It’s a great way to demonstrate your enthusiasm and commitment to making a positive impact.
