At a Glance
- Tasks: Assist customers with ISA and CTF requests while processing data accurately.
- Company: Join a trusted, ethical bank with a strong commitment to customer service.
- Benefits: Enjoy 28 days holiday, bonuses, pension contributions, and private medical insurance.
- Other info: Flexible working patterns available; we celebrate diversity and inclusivity.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and strong IT skills are essential.
The predicted salary is between 26500 - 28500 £ per year.
About the role
As Customer Service Advisor on a fixed term basis for 9 months, the person in post will be working in a small team dealing with ISA and CTF (Child Trust Fund) requests, which includes activities such as closures, transfer ins and outs. The role holder will spend the majority of their time processing on a computer so attention to detail is key. There will be some interaction with customers directly as well as some correspondence with other financial institutes. Full training will be provided for this role and this is an operational on-site role.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
- Company car allowance
- Private Medical Insurance
About you
To be successful in this role it's essential you have:
- Strong experience in a customer facing role, including telephony, retail or hospitality
- Evidence of IT skills and a demonstrable ability to learn and use new systems
- Ability to follow and understand regulatory policies and processes
- Experience in dealing with challenging or vulnerable customers
- A background of working in a fast paced environment and achieving targets or deadlines
- High attention to detail
- Robust listening and problem solving skills
- Clear and concise two way communication skills – both written and verbal
- A passion to deliver an exceptional customer centric approach
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location: Leek
Customer Service Advisor (ISA) in Leek employer: Coventry Building Society
As a Customer Service Advisor at Coventry Building Society, you will join a supportive and ethical team dedicated to providing exceptional service to our members. With comprehensive training, a culture that values diversity, and a range of benefits including a generous holiday allowance and private medical insurance, we prioritise employee wellbeing and growth. Located in Leek, this role offers the chance to make a meaningful impact while enjoying a flexible work environment and being part of a company recognised as a 'Great Place to Work'.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (ISA) in Leek
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Coventry Building Society.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Coventry Building Society. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor (ISA) in Leek
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Coventry Building Society.
How to prepare for a job interview at Coventry Building Society
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Coventry Building Society's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Coventry Building Society offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
