Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead data sourcing for customer communications and improve delivery processes.
- Company: Join one of the UK's largest building societies, committed to improving lives.
- Benefits: Enjoy hybrid working, a bonus scheme, and comprehensive wellbeing support.
- Why this job: Be part of a team that values innovation and diversity in a supportive culture.
- Qualifications: Proficiency in Excel, data analysis, and strong communication skills required.
- Other info: Flexible working patterns available; we celebrate diversity and inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
About the role
We have an exciting opportunity for an Insight Manager - Customer Communications Delivery to join our Research and Insight team. The team helps the Society send the right messages to customers and partners through different channels like email, text, and mail. We make sure the data behind these messages is accurate, timely, and supports our goals. The number and complexity of messages we send is growing every year, so it's important our team has enough people and support to handle the workload.
Working with Stakeholders and Managing Data
You’ll work closely with teams, mainly in Marketing, Product and Digital to identify what data is needed and how to source it, prior to delivery for customer and broker communications.
Key Responsibilities:
- Source and deliver the right data to help target the appropriate audience.
- Build and maintain clear processes for handling data safely and correctly.
- Follow rules and policies to keep sensitive data secure and manage risks.
- Build stakeholder relationships, working confidently with senior colleagues.
- Continuing to identify and drive process improvements, both within and outside of the team.
- Shaping the future strategic solution for communications delivery.
- Support post-delivery reviews by measuring the impact of communications and evaluating effectiveness.
Role Location: Coventry, Manchester Hybrid Working. 1 day a week in the Coventry office.
About you
To be successful in this role you’ll have the ability to challenge existing ways of working and push communication delivery forward to ensure continuous improvement.
Essential experience will be:
- Confidence to challenge and move forward the communications delivery agenda.
- Experience of working on a project and drive it forward by engaging with the right people.
- A high level of proficiency with Microsoft Excel.
- Experience of analysing and interpreting data, with high attention to detail and accuracy.
- Hands-on experience of large datasets and management best practice.
- A versatile and highly organised individual, able to perform under pressure in a fast-paced working environment.
- A team player who works collaboratively, possessing excellent communication and interpersonal skills.
Desirable experience will be:
- SQL, Cognos and PowerPoint.
- Knowledge and awareness of the financial services industry, customers & regulation.
- Knowledge of CBS customer data.
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We’re officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us. All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. If you would like to opt in to the scheme please contact our recruitment team when you apply via Get in touch - Coventry Building Society (coventrycareers.co.uk).
Insight Manager - Customer Communications Delivery in Coventry employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight Manager - Customer Communications Delivery in Coventry
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on customer communications. Understanding the nuances of how data impacts customer interactions will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the field, particularly those who work in data management and customer communications. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency is essential for this role. Consider taking a short online course or tutorial to enhance your data analysis capabilities, which will be beneficial during the interview process.
✨Tip Number 4
Prepare examples of how you've successfully managed projects and improved processes in previous roles. Being able to articulate these experiences will demonstrate your ability to drive communication delivery forward.
We think you need these skills to ace Insight Manager - Customer Communications Delivery in Coventry
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential experience required for the Insight Manager position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: Emphasise your experience in data analysis, project management, and stakeholder engagement. Provide specific examples of how you've successfully managed large datasets and improved communication processes in previous roles.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Excel and any experience with SQL or Cognos. If you have knowledge of the financial services industry, include that as well, as it will strengthen your application.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the company. Discuss how you can contribute to the team’s goals and the importance of effective customer communications.
How to prepare for a job interview at Coventry Building Society
✨Know Your Data
As an Insight Manager, you'll be working with large datasets. Make sure you brush up on your data analysis skills and be prepared to discuss how you've used data to drive decisions in previous roles.
✨Build Stakeholder Relationships
This role requires collaboration with various teams. Think of examples where you've successfully engaged with stakeholders and how you navigated challenges in those relationships.
✨Showcase Your Process Improvement Skills
The job involves identifying and driving process improvements. Be ready to share specific instances where you've implemented changes that enhanced efficiency or effectiveness in your previous positions.
✨Demonstrate Your Communication Skills
Excellent communication is key for this role. Prepare to discuss how you've effectively communicated complex data insights to non-technical audiences, ensuring clarity and understanding.
