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- Tasks: Lead data-driven communication strategies to engage customers effectively.
- Company: Join one of the UK's largest building societies, committed to improving lives.
- Benefits: Enjoy hybrid working, a bonus scheme, and comprehensive wellbeing support.
- Why this job: Be part of a dynamic team driving impactful communication in a supportive culture.
- Qualifications: Proficiency in Excel, data analysis, and strong communication skills required.
- Other info: Flexible working patterns available; we celebrate diversity and inclusivity.
The predicted salary is between 42000 - 60000 £ per year.
Hours: 35 - Coventry, Manchester – Hybrid Working. 1 day a week in the Coventry office
Closing Date: 08 Jul 2025
Salary Details: Up to £53,000 p.a (dependent on experience)
Summary
About the role
We have an exciting opportunity for an Insight Manager - Customer Communications Delivery to join our Research and Insight team. The team helps the Society send the right messages to customers and partners through different channels like email, text, and mail. We make sure the data behind these messages is accurate, timely, and supports our goals. The number and complexity of messages we send is growing every year, so it’s important our team has enough people and support to handle the workload.
Working with Stakeholders and Managing Data
You’ll work closely with teams, mainly in Marketing, Product and Digital to identify what data is needed and how to source it, prior to delivery for customer and broker communications.
Key Responsibilities:
- Source and deliver the right data to help target the appropriate audience.
- Build and maintain clear processes for handling data safely and correctly.
- Follow rules and policies to keep sensitive data secure and manage risks.
- Build stakeholder relationships, working confidently with senior colleagues.
- Continuing to identify and drive process improvements, both within and outside of the team.
- Shaping the future strategic solution for communications delivery.
- Support post-delivery reviews by measuring the impact of communications and evaluating effectiveness.
About you
To be successful in this role you’ll have the ability to challenge existing ways of working and push communication delivery forward to ensure continuous improvement.
Essential experience will be:
- Confidence to challenge and move forward the communications delivery agenda.
- Experience of working on a project and drive it forward by engaging with the right people.
- A high level of proficiency with Microsoft Excel.
- Experience of analysing and interpreting data, with high attention to detail and accuracy.
- Hands-on experience of large datasets and management best practice.
- A versatile and highly organised individual, able to perform under pressure in a fast-paced working environment.
- A team player who works collaboratively, possessing excellent communication and interpersonal skills.
Desirable experience will be:
- SQL, Cognos and PowerPoint.
- Knowledge and awareness of the financial services industry, customers & regulation.
- Knowledge of CBS customer data.
About us
We’re one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us. All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Insight Manager - Customer Communications Delivery employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight Manager - Customer Communications Delivery
✨Tip Number 1
Familiarise yourself with the financial services industry, especially focusing on customer communications. Understanding the nuances of how data is used in this sector will help you stand out as a candidate who can hit the ground running.
✨Tip Number 2
Network with professionals in the field, particularly those who work in data management and customer communications. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Brush up on your Microsoft Excel skills, as proficiency in this tool is essential for the role. Consider taking an online course or tutorial to enhance your abilities, especially in data analysis and interpretation.
✨Tip Number 4
Prepare to discuss your experience with large datasets and how you've managed them in previous roles. Be ready to share specific examples of how you've improved processes or driven projects forward, as this will demonstrate your capability to excel in the position.
We think you need these skills to ace Insight Manager - Customer Communications Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Insight Manager. Focus on your data analysis capabilities, project management experience, and any familiarity with customer communications.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background in data management and stakeholder engagement makes you a perfect fit for driving communication delivery forward.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Excel and any experience with SQL or data analysis tools. Mention your attention to detail and ability to work under pressure, as these are crucial for the role.
Showcase Your Teamwork: Provide examples of how you've successfully collaborated with teams in previous roles. Highlight your interpersonal skills and how they have helped you build strong relationships with stakeholders.
How to prepare for a job interview at Coventry Building Society
✨Know Your Data
As an Insight Manager, you'll be working with large datasets. Brush up on your data analysis skills and be prepared to discuss how you've used data to drive decisions in previous roles. Highlight your proficiency in Microsoft Excel and any experience with SQL or Cognos.
✨Showcase Your Stakeholder Management Skills
This role requires building strong relationships with various teams. Be ready to share examples of how you've successfully engaged with stakeholders in the past, particularly in marketing or product contexts. Demonstrating your ability to communicate effectively will be key.
✨Emphasise Process Improvement
The job involves identifying and driving process improvements. Think of specific instances where you've challenged existing processes and implemented changes that led to better outcomes. This will show your proactive approach and commitment to continuous improvement.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Prepare scenarios where you've had to analyse data under tight deadlines or manage conflicting priorities. This will help illustrate your organisational skills and ability to perform in a fast-paced environment.
