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For Companies At a Glance
- Tasks: Help customers manage their finances and provide top-notch service in a fast-paced environment.
- Company: Join a dynamic bank focused on customer satisfaction and growth.
- Benefits: 28 days holiday, annual bonus, pension scheme, and life assurance.
- Why this job: Make a real difference in people's financial lives while developing your sales skills.
- Qualifications: Sales experience and a passion for customer service are essential.
- Other info: Exciting opportunities for career advancement in a supportive team.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for people with outstanding customer service and sales skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation.
Key Accountabilities:
- Conducting financial health checks
- Managing a portfolio of customers and aiding them in opening, managing and optimizing their bank accounts
- Overseeing/monitoring transactions, pro-actively managing financial needs and identifying opportunities to add value
- Helping customers realise the full benefits of our service both assisted and digitally, as well as supporting them with more complex financial needs such as protection
- Processing applications for various banking products, such as current, savings and credit accounts
- Fulfilling customer requests such as the verification of bank account details and printing documents for account terms and conditions
- Discussing bank policies and procedures and any changes affecting policies and procedures
- Referring customers to in-house experts and/or relevant bank departments as necessary
- Resolving queries and complaints about accounts and banking services
- Performing routine administrative duties as required
About you:
- Positive and enthusiastic approach to excellent customer service
- Clear experience within a sales role is essential
- High levels of energy, resilience and self-motivation
- Excellent verbal and written communication skills
- The ability to achieve defined objectives/targets on a weekly and monthly basis
- Proven problem solving and analytical skills
- Detailed knowledge of banking processes, rules and regulations (this would be advantageous)
- Cash handling experience
- Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers
- The ability to adapt quickly and juggle multiple tasks from opening new accounts to advising on products and services and dealing with a wide range of customer queries
- Proactive approach to educating and supporting customers in relation to the different ways of managing their finances, as well as going out into the community
We can only consider candidates with the right to work in the UK at this time.
About us:
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
Location: Doncaster
Locations
Personal Banker in Doncaster, Yorkshire employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker in Doncaster, Yorkshire
✨Tip Number 1
Get to know the company! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your customer service and sales experience. Use specific examples that highlight your skills and how they align with what they're looking for in a Personal Banker.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Personal Banker in Doncaster, Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coventry Building Society
✨Know Your Banking Basics
Brush up on your knowledge of banking processes, rules, and regulations. Being able to discuss these confidently will show that you’re serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight how you resolved issues or went above and beyond for customers, as this is crucial for a Personal Banker.
✨Demonstrate Sales Acumen
Be ready to talk about your experience in sales roles. Think of specific targets you’ve met or exceeded and how you achieved them. This will help illustrate your motivation and ability to thrive in a target-driven environment.
✨Practice Problem-Solving Scenarios
Anticipate questions about how you would handle specific customer queries or complaints. Practising these scenarios can help you articulate your problem-solving skills effectively during the interview.