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For Companies At a Glance
- Tasks: Provide exceptional customer service over the phone and solve queries effectively.
- Company: Join a leading building society known for its supportive and friendly culture.
- Benefits: Enjoy 25 days holiday, bonuses, pension contributions, and extensive wellbeing support.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic environment.
- Qualifications: Experience in customer interaction and strong communication skills are essential.
- Other info: Hybrid working after training, with great team facilities and a focus on diversity.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Our Customer Service Contact Centre are looking for customer focused, friendly and helpful people to join them to support our Co-op Bank calls. Our fast paced, team orientated and supportive environment is really at the heart of our customer service.
The role will involve taking high volumes of inbound calls from lots of different customers and identifying their banking needs, whilst guaranteeing the right outcome for our customers and the bank. It will be the first point of contact for our customers, problem solving and educating customers on safer ways of banking as well as providing protection from scam and fraud attacks, helping keep their money safe.
It will involve multi-tasking across different systems whilst providing high quality customer service and learning new skills that will develop knowledge and capabilities, including identifying, preventing and stopping financial crime.
As the role grows training and support will be given to deal with other queries, such as opening accounts or supporting our customers through more difficult, challenging and sensitive situations.
About you
For this role you\’ll be a people person with good experience of interacting with customers and providing great service in a busy environment. Phone experience isn\’t essential as you&aposll receive full training on our systems and services but it\’s important that you can engage with a diverse range of people, find out how to help them best.
Job title
Customer Service Telephone Advisor • Coventry, West Midlands, UK
#J-18808-Ljbffr
Customer Service Telephone Advisor employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Telephone Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about taking calls, try role-playing with a friend or family member. Get comfortable with answering questions and solving problems over the phone. It’ll boost your confidence and help you shine during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've provided great customer service in the past. Whether it’s resolving a complaint or helping someone find the right solution, let them know you’re a pro at making customers happy.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready. This shows you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if this job is the right fit for you too!
We think you need these skills to ace Customer Service Telephone Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've interacted with customers and provided great service in the past. Share specific examples that demonstrate your ability to solve problems and keep customers happy!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. Use keywords from the listing, like 'problem-solving' and 'communication skills', to show us you’re a perfect fit for the role.
Be Yourself: We’re looking for friendly and helpful people, so let your personality shine through in your application. Don’t be afraid to show us who you are and why you’d be a great addition to our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concept but have practical experience in delivering it.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a role that involves handling customer queries effectively, so showing you can engage well will set you apart.
✨Familiarise Yourself with the Company
Do some research on the company and its values. Knowing about their commitment to customer service and diversity will help you align your answers with their ethos. It also shows genuine interest, which is always a plus in interviews.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to solve a problem or handle a difficult customer situation. Think of examples from your previous experiences where you successfully navigated similar challenges, and be ready to discuss your thought process.
