Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with diverse customers, resolve queries, and build relationships in a supportive team environment.
- Company: Join one of the UK's largest building societies, committed to improving lives and celebrating diversity.
- Benefits: Enjoy 25 days holiday, flexible working options, personal pension, and extensive wellbeing support.
- Why this job: Be part of a recognised Great Place to Work, making a real impact while developing your skills.
- Qualifications: Experience in customer service, excellent communication skills, and ability to handle challenging situations required.
- Other info: Flexible working patterns available; we celebrate diversity and are committed to equality.
The predicted salary is between 24000 - 36000 £ per year.
About the role
Our Wootton Bassett branch are looking for a Customer Service Specialist to join their team! This is a 12 month opportunity. The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team. The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It's also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role.
Benefits include:
- 25 days holiday plus Bank Holidays
- Ability to buy and sell holiday allowance
- Personal pension
- Annual discretionary Success Share scheme
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- My Lifestyle retail discounts
Find out more about the fantastic benefits of joining Coventry Building Society here.
About you
For this role you'll already be in a customer service focused role with good experience of helping others. You'll like talking to lots of different people and be accurate and keen to learn, so you're able to deal with our customers' enquiries.
To be successful in this role it's essential you have:
- Current experience interacting directly with customers and providing great service on a daily basis
- Excellent communication skills with the confidence to talk to lots of different people
- Experience of handling challenging and/or complex customers enquiries in a careful and sensitive way
- Good teamwork skills and experience of supporting others
Desirable experience will include:
- Experience of working in a retail banking environment
- Coaching and/or leading other team members
About us
We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We're officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. All together, better.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We're proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Customer Service Specialist in Swindon employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Swindon
✨Tip Number 1
Familiarise yourself with the products and services offered by Coventry Building Society. Understanding their offerings will help you engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging in conversations with a variety of people. This will help you build confidence in handling different customer queries and improve your ability to connect with diverse individuals.
✨Tip Number 3
Gain experience in dealing with challenging customer situations by volunteering for roles that require conflict resolution or customer support. This will prepare you for the sensitive scenarios you may encounter in this role.
✨Tip Number 4
Network with current or former employees of Coventry Building Society to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart during the interview process.
We think you need these skills to ace Customer Service Specialist in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've handled challenging enquiries. Use specific examples that demonstrate your communication skills and ability to build relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with theirs, particularly around customer service and teamwork. Share a brief story that showcases your problem-solving skills in a customer service context.
Highlight Relevant Experience: When filling out your application, emphasise your current experience in customer service roles. Include details about how you've successfully resolved complex customer issues and supported team members.
Showcase Your Soft Skills: The role requires excellent communication and teamwork skills. Be sure to mention instances where you've effectively communicated with diverse customers or collaborated with colleagues to achieve a common goal.
How to prepare for a job interview at Coventry Building Society
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've successfully resolved customer queries and built relationships with clients.
✨Demonstrate Effective Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Use examples that showcase your ability to engage with diverse customers and handle challenging situations with sensitivity.
✨Emphasise Teamwork and Support
Discuss your experience working in teams and how you’ve supported colleagues in the past. This will show that you understand the importance of being a team player and can contribute positively to the work environment.
✨Stay Informed About Policies and Procedures
Familiarise yourself with the company's policies and procedures before the interview. Being knowledgeable about these will demonstrate your commitment to the role and your ability to share this information with others.
