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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and support them with our products.
- Company: Join a vibrant team at our Wootton Bassett branch, dedicated to customer satisfaction.
- Benefits: Enjoy a 12-month contract with opportunities for growth and development.
- Why this job: Perfect for those who love connecting with people and making a difference in their day.
- Qualifications: No specific experience required; just bring your enthusiasm and communication skills!
- Other info: This role is ideal for high school and college students looking for flexible work.
The predicted salary is between 28800 - 43200 £ per year.
About the role
Our Wootton Bassett branch are looking for a Customer Service Specialist to join their team! This is a 12 month opportunity. The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs is essential.
Customer Service Specialist employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your knowledge during conversations.
✨Tip Number 2
Practice active listening skills. Being able to listen carefully to customer queries and concerns will not only help you resolve issues but also build rapport with them.
✨Tip Number 3
Showcase your communication skills in any interactions you have with us. Whether it's through emails or phone calls, clear and friendly communication is key in customer service roles.
✨Tip Number 4
Research common customer service scenarios and how to handle them. Being prepared for various situations will give you confidence and show us that you're proactive about the role.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of a Customer Service Specialist. Highlight your ability to engage with diverse customers and resolve queries effectively.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service. Include specific examples of how you've successfully handled customer interactions and resolved issues in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your communication skills and your ability to build relationships with customers, as these are crucial for the role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the nature of the role.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Specialist, your ability to connect with customers is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Know the Products Inside Out
Familiarise yourself with the range of products offered by the company. During the interview, demonstrate your knowledge and express how you can help customers find the right solutions for their needs.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might encounter in the role. Think of examples where you've resolved conflicts or provided exceptional service, and be ready to discuss your thought process and actions.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how success is measured in the customer service department.
