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- Tasks: Engage with diverse customers, resolve queries, and build relationships.
- Company: Join a supportive team at our Northampton branch.
- Benefits: Part-time hours with flexibility and a friendly work environment.
- Why this job: Make a real impact by helping others and developing your communication skills.
- Qualifications: Experience in customer service and excellent communication skills required.
- Other info: Work two days a week plus alternate Saturdays.
About the roleOur Northampton branch are looking for a Customer Service Specialist to join their team! This is a part time vacancy working 8.45am – 5pm two days a week plus every other Saturday 8.45am – 12.30pm.The role involves helping people by having lots of different conversations with our diverse range of customers, supporting them through our range of products and resolving any queries they may have. Building relationships with them and understanding what services suit their needs will be important. Being a team player is really important as well as being a role model to the team.The role also includes taking responsibility by finding resolutions, and sometimes dealing with more sensitive or challenging situations. It’s also important to keep up to date with our policies and procedures so that knowledge can be shared with others. Supporting all our customers in different ways by taking telephone calls when required and dealing with administration enquiries are also parts of the role.About youFor this role you’ll already be in a customer service focused role with good experience of helping others.Excellent communication skills with the confidence to talk to lots of different people will be important and you’ll already have experience of dealing with more challenging and / or complex customers’ enquiries in a careful and sensitive way. You’ll be positive, flexible and be a good tea…
Customer Service Specialist employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with our products and services. Understanding what we offer will help you engage in meaningful conversations with customers and demonstrate your ability to support their needs effectively.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for the diverse range of conversations you'll have with customers, especially when dealing with sensitive or challenging situations.
✨Tip Number 3
Showcase your teamwork abilities by sharing examples of how you've collaborated with others in previous roles. Being a team player is crucial, and demonstrating this quality can set you apart from other candidates.
✨Tip Number 4
Stay updated on customer service best practices and policies. This knowledge will not only help you in your role but also show us that you're proactive and committed to providing excellent service.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience. Focus on specific examples where you've successfully resolved customer queries or built strong relationships with clients.
Craft a Compelling Cover Letter: In your cover letter, emphasize your communication skills and ability to handle challenging situations. Share a brief story that showcases your problem-solving abilities in a customer service context.
Showcase Teamwork: Since being a team player is crucial for this role, mention any experiences where you collaborated with colleagues to improve customer satisfaction or streamline processes.
Research the Company: Familiarize yourself with the company's values and services. This will help you align your application with their mission and demonstrate your genuine interest in the role.
How to prepare for a job interview at Coventry Building Society
✨Showcase Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your ability to engage with different types of customers. Practice active listening and think of examples where you've successfully resolved customer queries.
✨Highlight Teamwork Experience
Being a team player is crucial. Share specific instances where you collaborated with colleagues to achieve a common goal or supported a teammate in handling a challenging situation.
✨Prepare for Challenging Scenarios
Expect questions about how you would handle sensitive or complex customer inquiries. Think of past experiences where you managed difficult situations and be ready to discuss your approach and the outcomes.
✨Stay Updated on Policies and Procedures
Familiarize yourself with the company's policies and procedures before the interview. This will not only show your commitment but also allow you to discuss how you can contribute to maintaining these standards in your role.
