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For Companies At a Glance
- Tasks: Join our team as a Customer Service Assistant, helping customers daily in a vibrant community setting.
- Company: We're one of the largest Building Societies in the UK, dedicated to improving lives together.
- Benefits: Enjoy 25 days holiday, annual pay reviews, and extensive wellbeing support.
- Why this job: Make a real impact in a supportive environment where every day brings new challenges.
- Qualifications: Must have recent customer service experience and be great with people.
- Other info: We value diversity and offer flexible working patterns to fit your lifestyle.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
About the role
Were looking for a friendly, helpful person to join the team in our Tetburybranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This role will suit someone whos at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for cu…
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Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure to showcase your people skills during the interview. Think of specific examples where you've successfully helped customers in the past, as this will demonstrate your ability to engage with a diverse range of people.
✨Tip Number 2
Familiarize yourself with our services and policies before the interview. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your experience with cash handling and customer data processing. Highlight any relevant experiences that demonstrate your accuracy and attention to detail, as these are key responsibilities for the role.
✨Tip Number 4
Show your enthusiasm for being part of a community-focused organization. Express how you can contribute to creating a welcoming environment for customers, which aligns with our values and mission.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and the qualities they are looking for in a candidate, such as being friendly, helpful, and efficient.
Highlight Relevant Experience: In your CV and cover letter, emphasize your current experience interacting with customers and providing excellent service. Mention any relevant retail or call center experience that aligns with the role.
Showcase Your People Skills: Demonstrate your ability to engage with a diverse range of people. Use specific examples from your past experiences where you successfully helped customers and provided a great experience.
Tailor Your Application: Customize your application to reflect the values and culture of the company. Mention your alignment with their commitment to equality and how you can contribute to making a difference in the community.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
Since the role is all about engaging with a diverse range of customers, be prepared to share examples of how you've successfully interacted with people in previous roles. Highlight your ability to create a welcoming environment and provide great service.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've found solutions for customers. Be ready to discuss how you approached challenges and what steps you took to ensure customer satisfaction.
✨Familiarize Yourself with Company Policies
Before the interview, take some time to understand the company's services and policies. This will not only show your interest but also help you answer questions more effectively and demonstrate your readiness for the role.
✨Highlight Cash Handling Experience
If you have experience with cash transactions, make sure to mention it. Discuss how you ensure accuracy and care when handling money, as this is a key responsibility of the role.
