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- Tasks: Join our Rugby team as a Customer Service Assistant, helping customers daily.
- Company: Coventry Building Society is one of the UK's largest building societies, dedicated to improving lives.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and extensive wellbeing support.
- Why this job: Be part of a friendly community-focused environment with diverse interactions and rewarding experiences.
- Qualifications: Experience in customer service, retail, or call centres is essential; cash handling experience is a plus.
- Other info: Flexible working patterns are available; we celebrate diversity and are committed to equality.
The predicted salary is between 28800 - 43200 £ per year.
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About the role
We’re looking for a friendly, helpful person to join the team in our Rugby branch. The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment where every day is different. This is a 12-month opportunity. The role suits someone who’s at ease with people and able to support them in a caring, friendly, and efficient manner. Responsibilities include finding solutions for customers, staying up-to-date with our services and policies, managing admin tasks, handling cash transactions carefully and accurately, and taking calls as part of our Customer Service team.
Benefits:
- 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Maternity, paternity, and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society
About you
We’re looking for a people person who can engage with a diverse range of individuals, find out how to help them best, and provide a great experience.
To succeed in this role, you should have:
- Current experience interacting directly with customers daily and providing excellent service
- Recent retail, call centre, or customer-focused background
Desirable experience includes:
- Experience of cash handling
- Processing customer details or data accurately
About us
We’re one of the largest building societies in the UK, committed to improving the lives of others. Recognized as a ‘Great Place to Work,’ we offer benefits beyond basic pay, including a discretionary bonus scheme, a culture of reward and recognition, and comprehensive wellbeing support.
In partnership with The Co-operative Bank, we share values and an ethical approach towards our members, customers, and colleagues.
We are committed to equality across race, age, faith, disability, and sexual orientation, and celebrate diversity. Working with us, you’ll build more than just a career.
All together, better.
Flexibility and why it matters
We understand the importance of flexibility and will consider alternative working patterns. Please discuss with us before applying to explore possibilities.
Proud to be a Disability Confident Committed Employer
We offer interviews or assessments to all disabled applicants who meet the minimum criteria. Applicants can opt into the Disability Confident Interview Scheme. When high application volumes occur, we prioritize interviewing disabled candidates who best meet the essential and desirable criteria.
Location
Rugby
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Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarise yourself with Coventry Building Society's values and community involvement. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond to help a customer, as this will demonstrate your suitability for the role.
✨Tip Number 3
Practice your communication skills. Since the role involves engaging with a diverse range of individuals, being able to articulate your thoughts clearly and empathetically will be crucial.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with solutions to potential challenges can show your proactive approach and readiness for the role.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you interacted directly with customers. Emphasise skills like problem-solving and cash handling, as these are key for the Customer Service Assistant role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your friendly personality and ability to engage with diverse individuals. Mention specific examples of how you've provided excellent service in previous roles, and express your enthusiasm for joining Coventry Building Society.
Highlight Relevant Experience: In your application, clearly outline any recent retail, call centre, or customer-focused experience. If you have experience with cash handling or processing customer details accurately, make sure to include that as well.
Showcase Your Soft Skills: Since the role requires a caring and efficient approach, highlight your soft skills such as communication, empathy, and teamwork. Use examples from past experiences to demonstrate how you’ve successfully engaged with customers and resolved their issues.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of individuals is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss situations where you've resolved issues effectively. Think of scenarios where you turned a negative experience into a positive one, showcasing your resourcefulness and efficiency.
✨Familiarise Yourself with Company Values
Research Coventry Building Society's values and mission. Understanding their commitment to community and diversity will help you align your answers with what they stand for, showing that you're not just a fit for the role but also for the company culture.
✨Prepare for Cash Handling Questions
Since the role includes handling cash transactions, be ready to discuss your experience with cash management. Highlight any relevant experience you have, and if possible, mention how you ensure accuracy and security in financial transactions.
