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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide solutions in a friendly manner.
- Company: Join a community-focused company that values customer service and support.
- Benefits: Enjoy a welcoming work environment and the chance to make a difference daily.
- Why this job: Perfect for those who love interacting with people and thrive in dynamic settings.
- Qualifications: No specific experience required, just a friendly attitude and willingness to help.
- Other info: This role is ideal for high school and college students looking for flexible work.
The predicted salary is between 24000 - 36000 £ per year.
About the role
We’re looking for a friendly, helpful person to join the team in our Cirencester branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This role will suit someone who’s at ease with people, and able to support them in a caring, friendly and efficient manner. It involves finding solutions for customers.
Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Show your personality! When you meet potential employers or attend networking events, be sure to let your friendly and approachable nature shine through. This role is all about connecting with people, so demonstrating your interpersonal skills can make a lasting impression.
✨Tip Number 2
Research the local community in Cirencester. Understanding the needs and preferences of the customers you'll be serving can help you tailor your conversations and show that you're genuinely interested in making a positive impact in their lives.
✨Tip Number 3
Practice active listening. In customer service, it's crucial to understand what customers are saying and feeling. During interviews or informal chats, demonstrate your ability to listen attentively and respond thoughtfully to questions or concerns.
✨Tip Number 4
Be prepared to share examples of how you've helped others in the past. Whether it's resolving a conflict or providing support, having specific stories ready can showcase your problem-solving skills and your commitment to customer satisfaction.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Assistant. Highlight key skills such as friendliness, problem-solving, and community engagement.
Tailor Your CV: Make sure your CV reflects your experience in customer service or similar roles. Use specific examples that demonstrate your ability to support customers in a caring and efficient manner.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work in the local community and how you can contribute to creating a welcoming environment.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
This role involves finding solutions for customers. Think of specific instances where you've resolved issues or provided support. Discuss your thought process and how you approached each situation to showcase your problem-solving skills.
✨Emphasise Community Engagement
Since the role is at the heart of the local community, express your enthusiasm for being part of it. Share any experiences you have that demonstrate your commitment to community involvement or customer service in a local setting.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and what a typical day looks like. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
