Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers in a friendly environment and handle diverse inquiries daily.
- Company: Join a community-focused team in Banbury, making a difference locally.
- Benefits: Flexible part-time hours and a welcoming workplace culture.
- Why this job: Be the friendly face of customer service and connect with your community.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Perfect for students looking for part-time work with a positive impact.
# Customer Service Assistant*Location*Location:Location:ColeshillLocation is a required field## About the roleWe’re looking for a friendly, helpful person to join the team in our Coleshill branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.This is a part time only opportunity working Wednesday, Thursday and Friday 8.45am – 5pm plus every other Saturday 8.45am – 12.30pm (time off in lieu with be given for working Saturdays).This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.**Benefits:*** 25 days holiday a year plus bank holidays and a holiday buy/sell scheme* Annual discretionary bonus scheme* Personal pension with matched contributions* Maternity, paternity and shared parental leave* Extensive wellbeing support* Life assurance (6 times annual salary)**Find out more about the fantastic benefits of joining Coventry Building Society**For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.To be successful in this role its essential you have:* Current experience in a customer focused role (e.g. retail, hospitality or call centre)* Experience of interacting directly with customers and providing a great service on a daily basis* Good attention to detail with experience of processing customer details or data accuratelyDesirable experience will include:* Experience of cash handling* Following policies and processes* Ability to deal with more challenging or sensitive customer situationsWe’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.**Flexibility and why it matters**We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. **Proud to be a Disability Confident Committed Employer**We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.In 2025 Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey.Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. ## LocationColeshill View on map #J-18808-Ljbffr
Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Banbury branch and its community involvement. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, think of examples where you've helped others or resolved issues. We want to hear those stories during your chat!
✨Tip Number 3
Dress the part! Even though it’s a friendly environment, looking smart can make a great first impression. It shows you respect the opportunity and are ready to represent the team well.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, we love seeing that initiative!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature in your words.
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight any relevant experience or skills that match what we’re looking for, especially your ability to connect with customers.
Keep It Clear and Concise: We appreciate a straightforward approach. Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team in Banbury.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Coventry Building Society
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and how they serve the local community will help you connect your answers to what they’re looking for in a Customer Service Assistant.
✨Show Your People Skills
As a Customer Service Assistant, you'll be interacting with a variety of customers. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to provide excellent service.
✨Be Ready for Role-Play Scenarios
Interviewers may ask you to role-play a customer interaction. Practise common scenarios, like dealing with a complaint or answering a question about a product. This will show that you're comfortable in a customer-facing role and can think on your feet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
