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- Tasks: Assist customers in a friendly manner and handle cash transactions accurately.
- Company: Join Coventry Building Society, a leading UK building society focused on improving lives.
- Benefits: Enjoy 25 days holiday, a bonus scheme, and a personal pension with matched contributions.
- Why this job: Be part of a supportive community, gain valuable experience, and work in a rewarding environment.
- Qualifications: Must have customer service experience and a friendly attitude; cash handling experience is a plus.
- Other info: Flexible working patterns available; we celebrate diversity and are a Disability Confident Employer.
The predicted salary is between 24000 - 36000 £ per year.
About the role Were looking for a friendly, helpful person to join the team in our Rugbybranch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is an up to 12 month opportunity.
This role will suit someone whos at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies andproceduresas well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as takingtelephonecalls for our greater Customer Service area.
Benefits:
25 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and sharedparental leave Extensivewellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Societyhere
About you For this role youll be a people person and itll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us. To be successful in this role its essential you have:
Current experience in a customer focused role (e.g. retail, hospitality or call centre) Experience of interacting directly with customers and providing a great service on a daily basis Good attention to detail with experience of processing customer details or data accurately Desirable experience will include:
Experience of cash handling Following policies and processes Ability to deal with more challenging or sensitive customer situations
About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. TPBN1_UKTJ
Customer Service Assistant employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Make sure to highlight your customer service experience in any conversations you have. Whether it's during a networking event or an informal chat, emphasise how you've successfully interacted with customers and resolved their issues.
✨Tip Number 2
Familiarise yourself with Coventry Building Society's services and policies. This knowledge will not only help you stand out during interviews but also show your genuine interest in the role and the company.
✨Tip Number 3
Engage with current employees on platforms like LinkedIn. Ask them about their experiences and any tips they might have for someone looking to join the team. This can provide valuable insights and potentially give you a referral.
✨Tip Number 4
Prepare for potential situational questions by thinking of examples from your past experiences where you provided excellent customer service. Being ready to share these stories can make a strong impression during interviews.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles in retail or call centres. Use specific examples that demonstrate your ability to engage with customers and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Coventry Building Society and how your skills align with their values of community support and customer care.
Showcase Relevant Skills: In your application, emphasise your cash handling experience and your ability to process customer details accurately. These are key responsibilities for the Customer Service Assistant role, so make them stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service.
How to prepare for a job interview at Coventry Building Society
✨Show Your People Skills
As a Customer Service Assistant, your ability to engage with a diverse range of customers is crucial. During the interview, share specific examples of how you've successfully interacted with customers in the past, highlighting your friendly and helpful nature.
✨Demonstrate Problem-Solving Abilities
The role involves finding solutions for customers, so be prepared to discuss situations where you've resolved issues effectively. Think of examples that showcase your ability to stay calm under pressure and think on your feet.
✨Familiarise Yourself with Company Policies
Understanding the services and policies of Coventry Building Society will give you an edge. Research their offerings and be ready to discuss how you can support customers with these services during the interview.
✨Highlight Your Cash Handling Experience
Since cash transactions are a key responsibility, be sure to mention any relevant experience you have with cash handling. Discuss how you ensure accuracy and care in financial transactions to reassure them of your reliability.