At a Glance
- Tasks: Analyse customer data to deliver insights that drive business improvements.
- Company: Join a dynamic team at The Co-operative Bank, focused on customer experience.
- Benefits: Gain valuable experience, develop analytical skills, and work in a collaborative environment.
- Other info: Opportunity to work independently and manage relationships with diverse stakeholders.
- Why this job: Make a real impact by influencing business decisions with your insights.
- Qualifications: Strong analytical skills and excellent communication abilities required.
The predicted salary is between 30000 - 40000 £ per year.
About the role An exciting opportunity has arisen within the Customer Research Team, a function dedicated to ensuring the voice of customers (retail business), members, brokers and employees remains at the heart of business decision-making.
Following the acquisition of The Co-operative Bank, there has been an alignment of Customer Experience (CX) surveys across the Group.
The successful candidate will play a key role in delivering in-depth analysis that helps stakeholders understand customer experiences, identify areas of success, and drive meaningful improvements.
Working independently across a range of surveys, they will transform data into compelling, story-led insights that support informed decision-making.
The candidate will manage relationships with a portfolio of stakeholders.
They will work with various data sources, beyond surveys, to enhance analysis.
Their expertise will help ensure high-quality findings are delivered.
This role offers the opportunity to influence change across the business by presenting insights and recommendations to a portfolio of stakeholders at all levels.
The successful candidate will combine strong analytical skills with excellent communication and stakeholder management abilities, helping to turn complex data into clear, actionable outcomes.
They will also ensure compliance with relevant market research and data protection standards while contributing to a collaborative and customer-focused team environment.
