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For Companies At a Glance
- Tasks: Lead customer experience surveys and analyse feedback to drive improvements.
- Company: Join an award-winning Research and Insight Team at a leading financial institution.
- Benefits: Enjoy flexible working options and a supportive team culture.
- Why this job: Make a real impact by shaping customer experiences and enhancing satisfaction.
- Qualifications: Ideal for those with research experience and a passion for customer insights.
- Other info: This is a 12 to 16 month fixed-term contract with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About the role
We have an exciting new opportunity within our award-winning Research and Insight Team. The function is responsible for ensuring that we listen to and act on feedback from members, customers, non-customers, brokers, SMEs and employees.
Following the acquisition of the Co-operative Bank, this role is responsible for leading the alignment of all of our Customer Experience (NPS) surveys …
Customer Insight Manager (Research) 12 to 16 month FTC employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Manager (Research) 12 to 16 month FTC
✨Tip Number 1
Familiarise yourself with our current Customer Experience (NPS) surveys and the methodologies we use. Understanding these will help you demonstrate your knowledge during interviews and show how you can contribute to enhancing our customer insights.
✨Tip Number 2
Network with professionals in the research and insight field, especially those who have experience in customer feedback analysis. Engaging with industry experts can provide you with valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented customer feedback into actionable strategies in previous roles. This will showcase your ability to align with our goal of acting on member and customer feedback.
✨Tip Number 4
Stay updated on the latest trends in customer experience and research methodologies. Being knowledgeable about current best practices will not only impress us but also demonstrate your commitment to continuous improvement in the field.
We think you need these skills to ace Customer Insight Manager (Research) 12 to 16 month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities of a Customer Insight Manager. Focus on the importance of customer feedback and how it influences decision-making.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in research, customer insights, or data analysis. Use specific examples that demonstrate your ability to lead surveys and interpret customer feedback.
Tailor Your Application: Customise your application materials to reflect the skills and qualifications mentioned in the job description. Use keywords from the listing to show that you are a perfect fit for the role.
Showcase Your Analytical Skills: Include examples of how you've used data to drive decisions in past roles. Mention any tools or methodologies you are familiar with that relate to customer experience and insights.
How to prepare for a job interview at Coventry Building Society
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Insight Manager. Familiarise yourself with customer experience metrics like NPS and be ready to discuss how you would align surveys with feedback from various stakeholders.
✨Showcase Your Research Skills
Prepare examples of past research projects you've led or contributed to. Highlight your ability to gather insights from diverse sources and how those insights have influenced decision-making in previous roles.
✨Demonstrate Communication Skills
As this role involves liaising with different groups, practice articulating your thoughts clearly. Be prepared to explain complex data in simple terms and show how you can effectively communicate findings to non-research audiences.
✨Prepare Questions
Have insightful questions ready about the company's approach to customer feedback and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
