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- Tasks: Provide excellent customer service and handle mortgage queries over the phone.
- Company: Join Coventry Building Society, a trusted and ethical organisation.
- Benefits: Paid internship with hands-on experience and supportive training.
- Why this job: Gain valuable skills in customer service and learn about mortgages.
- Qualifications: Must be a Year 12 or 13 student with strong communication skills.
- Other info: Flexible working patterns considered; great career growth opportunities.
The predicted salary is between 20000 - 30000 £ per year.
We are running our Summer Internship Programme again for 2026. This is a great opportunity to gain some hands-on, paid work experience in our Telephone Mortgage Customer Service team. This is a telephone-based role and after our supportive training, you will be taking calls from our customers regarding their mortgages.
If you complete the programme in our Binley, Coventry office, you will be involved in:
- Providing good customer service over the telephone
- Handling simple customer queries
- Gathering accurate information to update records
- Learning about mortgages
We want you to get the most out of your internship and will provide you with enough training so you have the knowledge and skills to succeed in your role. Your first week will involve learning all about Coventry Building Society, our processes, and how we work. You will then put your knowledge into practice with the support of a buddy who will be on hand to answer any questions along the way. Your manager will also provide you with regular feedback and support to ensure you are getting the most out of your programme.
Our Internship Programmes will start on Monday 20th July and will run until Friday 28th of August, working full time Monday to Friday. This is a great opportunity to get some hands-on paid work experience and understand how we work.
We are looking for individuals who share our values and our passion for putting people first. If you like building relationships with new people, have good attention to detail, and enjoy learning new things, this could be the programme for you. You will need to have a positive, friendly attitude and excellent communication skills. We are looking for people who have the confidence to engage with a diverse variety of people, who are customer-focused, and have the ability to be accurate and deal with our customers' transactions.
It is important that you do not have more than a couple of days holiday during this time, with none during the first week as these are the key training days. This internship programme is only available to students studying for the first time in years 12 or 13 at college or 6th form, who have not completed the programme previously.
Our values are:
- Caring - Helpful, Thoughtful, Kind
- Ambitious - Aspirational, Brave, Agile
- Responsible - Ethical, Reliable, Trusted
- Empowering - Inspiring, Enabling, Confident
- Straightforward - Simple, Easy, Clear
Please consider these values when answering your application questions. The selection process will involve a review of your CV and application questions, a telephone interview, and a competency interview with a couple of our friendly Managers.
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we are a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers, and colleagues.
We are officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation, and we celebrate diversity. By working together, we know you will build more than just a career with us.
We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location: Coventry-Binley Business Park
Summer Internship - Mortgage Customer Service in Coventry employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Internship - Mortgage Customer Service in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions like 'How do you handle customer queries?' or 'What does good customer service mean to you?'. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your personality! During the interview, let your friendly attitude shine through. Remember, they’re looking for someone who can engage with customers, so don’t be afraid to show your enthusiasm and willingness to learn.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the internship. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Summer Internship - Mortgage Customer Service in Coventry
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how it aligns with your values.
Tailor Your CV: Make sure your CV is tailored to the internship. Highlight any relevant experience or skills that match what we’re looking for, especially your customer service skills and attention to detail.
Be Clear and Concise: Keep your answers clear and to the point. We appreciate straightforward communication, so make sure you answer the application questions directly and avoid unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Coventry Building Society
✨Know Your Stuff About Mortgages
Before the interview, take some time to learn the basics of mortgages. Understanding key terms and processes will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this is a telephone-based role, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with answering questions over the phone.
✨Embrace the Values
Familiarise yourself with the company's values: Caring, Ambitious, Responsible, Empowering, and Straightforward. Think of examples from your own experiences that demonstrate these values, as they’ll likely come up during the interview.
✨Be Ready for Competency Questions
Prepare for competency-based questions by thinking about situations where you've shown good customer service or teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.