At a Glance
- Tasks: Lead customer service strategy and governance to enhance our 'digital first, human always' mission.
- Company: Join Coventry Building Society, a leader in customer-focused financial services.
- Benefits: Enjoy competitive salary, travel opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Shape the future of customer service while collaborating with senior leaders.
- Qualifications: Proven experience in customer service strategy and governance roles.
The predicted salary is between 61408 - 80000 £ per year.
Coventry Building Society is seeking a Senior Manager - Customer Services Strategy and Governance to shape how Customer Service enables the delivery of the Group strategy and its "digital first, human always" mission.
You will lead on the channel strategy, governance papers, and performance metrics, collaborating with senior leaders to prepare for governance forums including the Group Executive and Board.
- This role is based at our Head Offices and involves travel between locations with a
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Strategic Lead, Customer Service & Governance in Coventry employer: Coventry Building Society
The Coventry Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With a focus on team-led hybrid working, employees enjoy flexibility in their schedules while being part of a skilled technical team dedicated to continuous improvement. This role not only provides opportunities for leadership development but also fosters a collaborative environment that values each individual's contributions.
