At a Glance
- Tasks: Support vulnerable customers and ensure positive outcomes through expert social work.
- Company: Join a purpose-led building society with a strong ethical foundation.
- Benefits: Enjoy 28 days holiday, private medical care, and a discretionary bonus scheme.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while shaping social work in financial services.
- Qualifications: Degree in Social Work and extensive safeguarding experience required.
The predicted salary is between 37789 - 46187 £ per year.
Location: Coventry-Binley Business Park, Hybrid, Manchester
Hours: Full Time - 35 Hours
Closing Date: 29 Sep 2026
Salary Details: Up to £65,000 (dependant on relevant experience)
Our Customer Wellbeing team have the brand new opportunity for a dedicated, compassionate and skilled Social Worker Senior Specialist (Customer Wellbeing) to join them. This role will play a critical part in supporting customers experiencing vulnerability and ensuring fair, consistent and positive outcomes in line with Consumer Duty, vulnerability guidance and safeguarding principles. The role holder will act as a specialist advisor within the organisation, helping to ensure customers receive the support, protection and understanding they need during difficult circumstances as well as building our strategy for the future. This is a 12 month opportunity.
As a Customer Wellbeing Social Worker Specialist, the role holder will take ownership of complex vulnerability and safeguarding cases, applying trauma‐informed practice and professional assessment skills to support customers across a range of needs. The person in post will act as a trusted point of contact, coordinating support, identifying safeguarding risks, making referrals where appropriate and providing specialist recommendations to inform customer outcomes and business decisions.
Working closely with colleagues across the Group and external partners, including charities, local authorities and specialist support agencies, the role holder will help deliver a coordinated and joined‐up approach to customer wellbeing. Building strong partnerships to ensure customers can access appropriate support, while providing professional input into governance forums, vulnerability panels and customer outcome reviews involving complex circumstances will be key parts of the role.
This role offers a unique opportunity to help shape how social work is delivered within a financial services environment, combining advanced social work practice with service development and organisational influence. Alongside managing complex customer cases, the successful candidate will use their expertise to influence customer wellbeing and safeguarding practices, contribute to policy and framework development, improve customer journeys, and help build organisational capability through coaching, awareness initiatives and the sharing of specialist expertise.
This role can operate from either our Head Offices in Manchester or Binley, Coventry but as a Group role, travel to both locations will be required and a team-led hybrid working arrangement is in place.
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Private medical and health screenings
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
For this role its essential you have:
- Degree in Social Work (or recognised equivalent social work qualification) and Social Work England registration.
- Current registration with Social Work England, with a requirement to maintain continuous registration throughout employment.
- Practice Educator certification (stage 2 or equivalent)
- Extensive post‐qualification experience in a statutory or safeguarding-focused social work setting.
- Strong safeguarding knowledge, including the Care Act 2014, Domestic Abuse Act 2021, and local safeguarding procedures.
- Demonstrable experience of managing complex, high‐risk casework.
- Strong analytical and assessment skills, with the ability to interpret financial and behavioural information within a safeguarding context.
- Excellent written and verbal communication skills, including accurate case recording.
- Resilience, emotional intelligence, and commitment to trauma‐informed practice.
- Ability to work with sensitivity, discretion, and professional integrity.
- Experience of persuading and influencing up to a senior level.
Experience in these areas would be helpful:
- Evidence of senior practice, including mentoring, practice development, or specialist safeguarding roles.
- Financial services, debt advice, housing, or other regulated sector background.
- Evidence of service improvement, practice development, policy development or contributing to organisational change initiatives.
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies.
Social Worker Senior Specialist (Customer Wellbeing) in Coventry employer: Coventry Building Society
Coventry Building Society is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, the role of Lead QRM Model Developer provides opportunities to engage in high-profile projects that shape the future of financial services. Our hybrid working model, competitive benefits, and commitment to a supportive culture make Coventry Building Society a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Social Worker Senior Specialist (Customer Wellbeing) in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Coventry Building Society.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Coventry Building Society!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Coventry Building Society, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Coventry Building Society or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Worker Senior Specialist (Customer Wellbeing) in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Coventry Building Society:Before hitting send, make sure to tailor your application specifically to Coventry Building Society! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Coventry Building Society
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
