At a Glance
- Tasks: Lead high-impact incidents and ensure rapid resolution for minimal customer disruption.
- Company: Coventry Building Society, a trusted name in banking with a focus on resilience.
- Benefits: Competitive salary, hybrid working model, and opportunities for professional growth.
- Other info: Join a dynamic team and enhance your leadership skills in a supportive environment.
- Why this job: Make a real difference by managing critical incidents and leading teams under pressure.
- Qualifications: Strong ITIL knowledge and experience in complex environments; banking background preferred.
The predicted salary is between 55000 - 65000 £ per year.
Coventry Building Society is seeking a Lead Major Incident Manager to command high‑impact incidents, drive rapid resolution, and minimise disruption to customers.
You will lead end‑to‑end incident management, maintain executive communications, and coach others under pressure.
The role requires strong ITIL discipline, experience in complex multi‑supplier environments, and the ability to operate in a hybrid model with on‑site presence 2–3 days per week.
Banking background preferred.
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We think you need these skills to ace Senior Major Incident Commander & Resilience Leader in Coventry
Incident Management
ITIL Discipline
Executive Communication
Coaching Skills
Multi-Supplier Environment Experience
Hybrid Model Operation
Problem-Solving Skills
