At a Glance
- Tasks: Monitor CCTV and security systems, ensuring safety and quick incident response.
- Company: Join Coventry Building Society, a trusted ethical organisation with a strong community focus.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and extensive wellbeing support.
- Other info: Flexible working patterns available; commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values security and customer service in a tech-enabled environment.
- Qualifications: Experience with CCTV and security systems; strong communication and customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About the role
We're looking for a proactive and reliable individual to join our Group Protective Security Operations Centre (GSOC) as a Security and Control Room Operator. Based at our Coventry head office, the person in post will play a central role in delivering effective protective security operations, contributing to the safety and security of our people, assets and premises. This is an exciting opportunity for someone to operate within a dynamic, technology‑enabled environment that goes beyond traditional security roles.
The role holder will be responsible for monitoring and operating CCTV, intruder alarms and access control systems, ensuring all incidents are identified and responded to in a timely and effective manner. As part of a 24/7 control room function, the person in post will act as the first point of contact for all security‑related matters, managing incidents, coordinating responses, liaising with emergency services and key stakeholders, and maintaining accurate records through security systems.
In addition, the person in post will support the wider security function by maintaining service levels across systems, processes and procedures, and contributing to the organisation’s overall security strategy. The role holder will conduct site patrols and attend premises where required, while delivering a professional and customer‑focused service to colleagues, visitors and partners. They will also ensure compliance through accurate record‑keeping, including audit trails, incident logs and security documentation in line with regulatory and organisational standards.
Our Security Operations Centre operates 24 hours per day, 7 days a week. The shift pattern includes days and nights, using 12 hours shifts, with 4 shifts on and 4 shifts off.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society Group here.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
About you
For this role it’ll be important that you can engage with a diverse range of people. For this role you’ll need to have:
- Current or recent experience working with CCTV systems and security alarm systems
- Experience of multi-site security operations in a medium to large public sector environment
- Excellent observation and strong communication skills, verbal and written
- Good customer service experience
- IT skills
Experience in these areas would be helpful:
- Experience security control room operations
- Experience from a retail or financial services environment
- An SIA Public Space Surveillance (CCTV) licence is not essential for the role as the qualification will be provided to the suitable candidate.
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Feedback
We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
Location: Coventry-Binley Business Park
Security & CCTV Officer in Coventry employer: Coventry Building Society
Coventry Building Society is an excellent employer, offering a dynamic and technology-enabled environment for Security & CCTV Officers at our Coventry head office. With a strong commitment to employee wellbeing, comprehensive benefits including a discretionary bonus scheme, and a culture that celebrates diversity and flexibility, we provide meaningful opportunities for professional growth and development in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Security & CCTV Officer in Coventry
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security & CCTV Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Coventry Building Society. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Coventry Building Society
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We think you need these skills to ace Security & CCTV Officer in Coventry
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Coventry Building Society. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Coventry Building Society.
How to prepare for a job interview at Coventry Building Society
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Coventry Building Society.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Coventry Building Society.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Coventry Building Society.
