At a Glance
- Tasks: Provide exceptional telephone support to mortgage partners and brokers.
- Company: Join Coventry Building Society, a trusted ethical bank with a friendly culture.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and comprehensive wellbeing support.
- Other info: Flexible working patterns available and a commitment to diversity and inclusion.
- Why this job: Make a real impact while developing your customer service skills in a dynamic environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25200 - 25200 £ per year.
Location: Coventry-Binley Business Park, Hybrid
Working Hours: Full Time - 35 Hours
Closing Date: 17 Jul 2026
Salary Details: £25,200
About the role
Our busy Mortgage Lending telephone department are looking for a chatty, professional person to join them on the phones. The role is in a supportive environment where we are known for our friendly and effective telephone service to our mortgage intermediary partners and brokers. Working with our mortgage intermediary partners, the role is all about providing them an exceptional telephone service to support them, once they’ve submitted a mortgage application. Providing updates of information and responding to queries from mortgage application to completion, including updates on cases, providing lending policy expertise, relationship management and outside of policy assistance will be key parts of the job. The role also involves working closely with all our mortgage teams to ensure we provide clear and correct information to our customers as well as keeping up to date with product and policy changes.
About you
For this role you’ll like talking to lots of different people and will be used to working in a fast-paced environment. You'll need to be accurate and keen to learn so you're able to deal with our customer’s enquiries. Coping with pressures and problem solving will be a part of the role so you’ll be a committed person with a flexible, team-focused approach.
For this role you'll need to have:
- Experience in a customer service focused role, providing a great service in a busy environment.
- Excellent communication skills with the confidence to talk to lots of different people.
- Experience of handling challenging and/or complex customers’ enquiries.
Experience in these areas would be helpful:
- Experience of working in a telephone environment.
- Mortgage experience.
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. Trusted by over four million people, we’re a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues. We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you’ll build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
New Lending Support Advisor in Coventry employer: Coventry Building Society
The Coventry Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With a focus on team-led hybrid working, employees enjoy flexibility in their schedules while being part of a skilled technical team dedicated to continuous improvement. This role not only provides opportunities for leadership development but also fosters a collaborative environment that values each individual's contributions.
StudySmarter Expert Advice🤫
We think this is how you could land New Lending Support Advisor in Coventry
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Coventry Building Society. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace New Lending Support Advisor in Coventry
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Coventry Building Society.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Coventry Building Society's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Coventry Building Society
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Coventry Building Society.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Coventry Building Society will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Coventry Building Society employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
