Infrastructure Analyst - Microsoft Windows Server in Coventry

We have an exciting new opportunity for an Infrastructure Analyst - Microsoft Windows Server to join the CIDO (Chief Information Digital Office) department. The role requires the individual to provide a level of technical knowledge to undertake the troubleshooting and resolution to production incidents or problems independently, escalating to Infrastructure Engineers if required. Complete tasks to agreed levels of quality, within stated timescales with no supervision, look for improvement opportunities within the team and its processes/procedures and be an effective team member who provides support and guidance to peers and other team members.

Contribute to team efficiency through the creation of accurate technical documentation, undertake technical tasks such as patching, maintaining scripts, automated code, reviewing logs, assisting build and configuration activity and maintaining the technical estate. Effectively prioritise tasks to ensure high priority activities are completed first and support change and implementation where appropriate technical competence has been reached and maintaining an enterprise view. This role requires you to be on-site in Coventry 1 day per week, for collaboration with peers and CIDO events.

To be a success in the role of Infrastructure Engineer, you will need a willingness to learn, a desire to embrace new technology and be open to a challenge. You should be able to deliver clear and logical documentation for team members and end users to follow and be able to work under pressure.

To be successful in this role, it is essential that you can demonstrate:

• Windows Server in several product versions
• Demonstrable Active Directory knowledge
• Expert understanding of Group policy, DNS, DHCP
• Microsoft Exchange Server Administration experience
• Excellent troubleshooting skills
• Experience with Windows based applications
• TCP/IP, FTP, HTTP(s), SMTP, SSH, Telnet, TLS/SSL, SNMP
• Experience of working within an ITIL environment

Desirable skills for this role are:

• PowerShell experience, with good scripting skills
• Knowledge of Globalscape EFT
• M365 / Exchange Online
• Citrix Experience
• Exposure to VMware Esxi and Vcentre
• Amazon AWS experience
• Microsoft Azure experience
• Exposure to SAN technology
• Certificate Services
• SCCM
• Experience with Backup software

In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we are a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.

We are officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us.

We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer. We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Location: Hybrid