At a Glance
- Tasks: Support customers in a friendly environment and handle cash transactions accurately.
- Company: Join Coventry Building Society, a trusted ethical bank with a community focus.
- Benefits: Enjoy 28 days holiday, a bonus scheme, and extensive wellbeing support.
- Other info: Flexible working patterns available; we celebrate diversity and inclusivity.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service roles and strong attention to detail required.
The predicted salary is between 27100 - 27100 £ per year.
We’re looking for a friendly, helpful person to join the team in our Chepstow branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This is a part time role working 8.45am - 5pm Monday and Tuesday with every other Saturday 8.45am - 12.30pm.
This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Our benefits include:- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
For this role you’ll need to have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
Experience in these areas would be helpful:
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
Customer Service Assistant in Chepstow employer: Coventry Building Society
Coventry Building Society is an excellent employer, offering a supportive and inclusive work environment in Chepstow where employees can thrive. With a strong focus on employee wellbeing, generous benefits including 28 days of holiday, a discretionary bonus scheme, and opportunities for personal growth, we are committed to fostering a culture that values diversity and community engagement. Join us to be part of a purpose-driven organisation that prioritises ethical practices and meaningful customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Chepstow
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Coventry Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Coventry Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Assistant in Chepstow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Coventry Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about Coventry Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Coventry Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Coventry Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Coventry Building Society will surely appreciate.
