Mortgage Underwriter / Credit Underwriter in Cheltenham

Our New Lending area has the opportunity to join them as a Mortgage Underwriter. This role is responsible for accurately processing our customer mortgage applications through our systems, ensuring they meet the appropriate policies and criteria. The role holder underwrites cases by checking mortgage calculations, various customer’s documents such as payslips and proof of I.The role also involves working closely with mortgage brokers, solicitors and customers by making call to them on a daily basis, keeping them up to date on the mortgage process and gain any extra information needed will be an important part of this opportunity. Continuous learning and keeping up to date with product and policy changes will be key as well as and achieving quality standards. Once you're trained and comfortable in role (up to 6 months) you'll revert to a hybrid working pattern. We’ll then ask you to work at least two days (more if you prefer) from our Cheltenham office. The role operates Monday to Friday 9am - 5pm. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme ~ Annual discretionary bonus scheme ~ Personal pension with enhanced contributions ~ Maternity, paternity and shared parental leave ~ Extensive wellbeing support ~ Life assurance (6 times annual salary) Coping with pressures and problem solving will be a parts of the role so you’ll be a professional and committed person with a flexible, team focused approach. You’ll also be passionate learning and developing your mortgage knowledge as well as being accurate and keen to learn. Excellent communication skills including over the phone Mortgage knowledge In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK’s original ethical bank was the start of an exciting journey. We’re officially recognised as a ‘Great Place to Work’ and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.