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- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join a purpose-led building society with a commitment to community and diversity.
- Benefits: 28 days holiday, bonus scheme, enhanced pension, and extensive wellbeing support.
- Other info: Flexible working options available; proud to support diversity and inclusion.
- Why this job: Make a real difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer-focused roles and strong attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
For this role you'll be a people person and it'll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
- Following policies and processes
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. We're officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. We understand the need for flexibility, so wherever possible, we'll consider alternative working a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
Immediate start Customer service assistant in Bristol employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Immediate start Customer service assistant in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society and The Co-operative Bank. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your customer-focused mindset.
✨Tip Number 3
Stay organised! Make sure you have all your documents ready for the interview, including any references or proof of previous experience. Being prepared shows that you’re detail-oriented, which is key for this role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
We think you need these skills to ace Immediate start Customer service assistant in Bristol
Some tips for your application 🫡
Show Your People Skills: In your application, let us know about your experience interacting with customers. Share specific examples of how you've made someone's day better or solved a problem for them. We love hearing about those moments!
Be Detail-Oriented: Since attention to detail is key in this role, make sure to highlight any experience you have with processing customer information accurately. Mention any systems or processes you've followed to keep things running smoothly.
Stay Up-to-Date: We want to see that you're proactive about learning our services and policies. In your application, mention how you keep yourself informed and ready to assist customers with the latest info. It shows you're committed to providing great service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Coventry Building Society
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding who they serve and what their needs are will help you demonstrate your ability to connect with a diverse range of people during the interview.
✨Showcase Your People Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Whether it's in retail, hospitality, or a call centre, be ready to share how you provided excellent service and resolved issues in a friendly manner.
✨Be Detail-Oriented
Since attention to detail is crucial for this role, think of instances where you've accurately processed information or handled cash transactions. Highlighting these experiences will show that you can manage the administrative side of the job effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they support employee wellbeing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.