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- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join a community-focused organisation with a commitment to diversity and inclusion.
- Benefits: 28 days holiday, bonus scheme, enhanced pension contributions, and wellbeing support.
- Other info: Flexible working options available; proud to support disabled applicants.
- Why this job: Make a real difference in people's lives while gaining valuable customer service experience.
- Qualifications: Experience in customer service roles and strong attention to detail.
The predicted salary is between 20000 - 25000 £ per year.
The role is at the heart of the local community, supporting a wide range of customers in a welcoming environment, where every day is different. This role will suit someone who is at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
Annual discretionary bonus scheme.
Personal pension with enhanced contributions.
Maternity, paternity and shared parental leave.
Extensive wellbeing support.
Life assurance (6 times annual salary).
For this role, you'll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
- Current experience in a customer focused role (e.g. retail, hospitality or call centre).
- Experience of interacting directly with customers and providing a great service on a daily basis.
- Good attention to detail with experience of processing customer details or data accurately.
- Following policies and processes.
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey.
We’re officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. We understand the need for flexibility, so wherever possible, we’ll consider alternative working. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
Customer Service Assistant - Immediate start in Bristol employer: Coventry Building Society
Contact Detail:
Coventry Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Immediate start in Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society and The Co-operative Bank. Understanding their values and culture will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your ability to connect with a diverse range of people.
✨Tip Number 3
Stay organised! Make sure you have all your documents ready for the interview, including any references or proof of previous experience. Being prepared shows that you’re detail-oriented, which is key for this role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows that you’re keen to join us at Coventry Building Society.
We think you need these skills to ace Customer Service Assistant - Immediate start in Bristol
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with people.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention specific examples of how you've helped customers in the past, as this will show us you're a great fit for the role.
Attention to Detail: Double-check your application for any typos or errors. We value accuracy, especially when it comes to processing customer details, so make sure everything is spot on before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Coventry Building Society
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s services, policies, and procedures. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role and the organisation.
✨Showcase Your People Skills
Since this role is all about engaging with a diverse range of customers, prepare examples from your past experiences where you’ve successfully interacted with different people. Highlight how you’ve provided great service and resolved issues in a friendly manner.
✨Attention to Detail is Key
Be ready to discuss your experience with processing customer details accurately. You might be asked about how you handle cash transactions or manage admin tasks, so think of specific instances where your attention to detail made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. You could ask about the team culture, opportunities for growth, or how they support employee wellbeing. It’s a great way to demonstrate your interest and fit for the company.