At a Glance
- Tasks: Provide outstanding customer service and support customers through digital transformation.
- Company: Join a trusted, ethical bank with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and comprehensive wellbeing support.
- Other info: Flexible working patterns available and a strong focus on career development.
- Why this job: Make a real difference in customers' lives while thriving in a fast-paced environment.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation. The role holder will act as the first point of contact for personal and business banking customers within the branch and support customers through our digital transformation across a variety of channels including in person, telephone and secure messages.
Other duties include identifying and addressing customer needs, cash management control and utilising various internal systems to update customer records. The role holder will also encourage customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services.
The person in post will also be responsible for protecting and educating customers against fraud and scams and engaging with customers from various backgrounds including those who may be vulnerable. Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.
About you
For this role, we are looking for individuals who have experience within a customer service environment with a passion for excellent customer service with a positive, enthusiastic and resilient approach. For this role you will need to have:
- Proven success in achieving targets, objectives or deadlines
- Computer literate with the ability to navigate quickly and confidently around multiple systems whilst speaking to customers
- Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals
- The ability to work in a fast paced environment
Experience in these areas would be helpful:
- Knowledge of cash handling would be advantageous
About us
In 2025, Coventry Building Society purchased The Co-operative Bank. Bringing together our purpose-led building society with the UK's original ethical bank was the start of an exciting journey. Trusted by over four million people, we are a mutually owned business free from shareholders, and with our combined experience of almost 300 years, our ethics and dedication will continue to guide us. Together, we have shared values and an ethical approach towards our members, customers and colleagues.
We are officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. We are serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you will build more than just a career with us.
Flexibility and why it matters
We understand the need for flexibility, so wherever possible, we will consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
Proud to be a Disability Confident Committed Employer
We are proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.
Location Brighton
Customer Service Officer - Brighton employer: Coventry Building Society
At Coventry Building Society, we pride ourselves on being a great employer, offering a supportive and inclusive work culture in Brighton. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including a discretionary bonus scheme and flexible working options, ensuring that you can thrive both personally and professionally. Join us to be part of a purpose-driven organisation that values diversity and provides ample opportunities for growth and development in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Brighton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect your skills to what they care about during interviews.
✨Tip Number 2
Practice your customer service scenarios! Think of examples where you've excelled in a target-driven environment. Be ready to share how you’ve handled tough situations with customers.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Officer - Brighton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service skills in your application. We want to see how you've excelled in previous roles, especially in fast-paced environments. Share specific examples that demonstrate your ability to meet targets and address customer needs.
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Show us your positive, enthusiastic, and resilient approach to customer service. This will help us get a feel for who you are beyond just your qualifications.
Tailor Your Application:Take the time to tailor your application to the role. Mention your experience with cash handling if you have it, and discuss how you can assist customers from diverse backgrounds. This shows us that you understand the role and are genuinely interested in joining our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Coventry Building Society
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've excelled in previous roles. Think about times when you went above and beyond for a customer or successfully handled a difficult situation.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital channels, make sure you're comfortable with various digital tools and systems. Practice navigating through them while explaining your thought process, as this will show your ability to multitask effectively.
✨Showcase Your Target-Driven Mindset
Prepare to discuss how you've met or exceeded targets in past roles. Use specific metrics or achievements to illustrate your success, as this will demonstrate your motivation and ability to thrive in a target-driven environment.
✨Emphasise Empathy and Inclusivity
Given the diverse customer base, be ready to talk about your experience working with individuals from various backgrounds, especially vulnerable customers. Highlight your empathetic approach and any training you've had in this area to show you're a great fit for the team.
