At a Glance
- Tasks: Engage with customers, provide solutions, and handle transactions in a friendly environment.
- Company: Join a trusted ethical bank with a strong community focus.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and extensive wellbeing support.
- Other info: Flexible working patterns available and a commitment to diversity and inclusion.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer service roles and attention to detail.
The predicted salary is between 31160 - 31160 £ per year.
We’re looking for a friendly, helpful person to join the team in our Melksham and Bath branches. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different. This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
For this role you’ll be a people person and it’ll be important that you can engage with a diverse range of people, find out how to help them best and give them a great experience with us.
For this role you’ll need to have:
- Current experience in a customer focused role (e.g. retail, hospitality or call centre)
- Experience of interacting directly with customers and providing a great service on a daily basis
- Good attention to detail with experience of processing customer details or data accurately
Experience in these areas would be helpful:
- Experience of cash handling
- Following policies and processes
- Ability to deal with more challenging or sensitive customer situations
We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
We’re proud to offer an interview or assessment to every disabled applicant who meets the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme.
We are currently receiving a high number of applications for our roles and, while we review each one carefully against the advertised criteria, unfortunately we're unable to provide individual feedback. We will contact shortlisted candidates directly.
Customer Service Assistant - Melksham & Bath employer: Coventry Building Society
The Coventry Building Society is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where innovation thrives. With a focus on team-led hybrid working, employees enjoy flexibility in their schedules while being part of a skilled technical team dedicated to continuous improvement. This role not only provides opportunities for leadership development but also fosters a collaborative environment that values each individual's contributions.
