At a Glance
- Tasks: Be the voice of The Co-operative Bank, helping customers with their banking needs.
- Company: Join the UK's original ethical bank, committed to making a difference.
- Benefits: Enjoy 28 days holiday, bonuses, and extensive wellbeing support.
- Other info: Opportunity to learn about financial crime prevention and improve customer journeys.
- Why this job: Make a real impact while building a rewarding career in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Want to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co‑operative Bank, values and ethics shape everything we do, guided by our customer‑led Ethical Policy and a 150‑year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.
The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high‑quality service while working confidently across multiple systems in a fast‑paced environment.
As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem‑solving skills and fresh perspectives to help improve the customer journey.
Joining The Co‑operative Bank means contributing to meaningful environmental and societal change, while building a rewarding career with the UK’s original ethical bank.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society Group here.
Customer Service Telephone Advisor - Manchester employer: Coventry Building Society Careers
The Co-operative Bank is an exceptional employer that prioritises ethical values and customer-centric service, making it a perfect place for those looking to make a meaningful impact in the banking sector. Located in Manchester, employees benefit from a supportive work culture that fosters personal growth and development, alongside a comprehensive benefits package that includes generous holiday allowances and wellbeing support. By joining our team, you will not only enhance your career but also contribute to positive societal change as part of the UK's original ethical bank.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Telephone Advisor - Manchester
✨Tip Number 1
Get to know the company! Research The Co-operative Bank's values and ethics, and think about how your own beliefs align with theirs. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since you'll be handling high volume inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to tackle customer queries effectively.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues. Be ready to share these stories during your interview to demonstrate your ability to improve the customer journey.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it there. It’s a great way to ensure your application gets the attention it deserves and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Telephone Advisor - Manchester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference and how our values resonate with you.
Tailor Your CV:Make sure your CV is tailored to the Customer Service Telephone Advisor role. Highlight any relevant experience and skills that align with delivering excellent service and problem-solving in a fast-paced environment.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Co-operative Bank.
How to prepare for a job interview at Coventry Building Society Careers
✨Know the Company Values
Before your interview, take some time to research The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and societal change will help you align your answers with what they stand for.
✨Practice Active Listening
As a Telephone Customer Service Advisor, you'll need to listen carefully to customers' needs. During the interview, demonstrate your active listening skills by summarising questions before answering them. This shows that you value communication and understand the importance of customer interactions.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your problem-solving abilities will resonate well, especially since the role involves identifying and preventing financial crime.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview to simulate customer interactions. Practise handling various customer scenarios, focusing on delivering excellent service while managing multiple systems. This will showcase your readiness for the fast-paced environment.
