At a Glance
- Tasks: Be the voice of The Co-operative Bank, helping customers with their banking needs.
- Company: Join the UK's original ethical bank, committed to making a difference.
- Benefits: Enjoy 28 days holiday, bonuses, and extensive wellbeing support.
- Other info: Opportunity to learn about financial crime prevention and improve customer journeys.
- Why this job: Make a real impact while building a rewarding career in customer service.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 28000 € per year.
Want to change the world? This role offers the chance to build a career that genuinely makes a difference. At The Co‑operative Bank, values and ethics shape everything we do, guided by our customer‑led Ethical Policy and a 150‑year heritage of doing the right thing. The Bank puts people at the heart of every decision and stands up for the causes that matter most.
The role of a Telephone Customer Service Advisor will be the first point of contact for customers, taking high volume inbound calls and identifying their banking needs to deliver excellent service and the right outcomes for both customers and the Bank. This role requires delivering a consistently high‑quality service while working confidently across multiple systems in a fast‑paced environment.
As the person in role develops, they'll build broader skills and knowledge, including learning how to identify, prevent and stop financial crime. Alongside this, the role holder will use problem‑solving skills and fresh perspectives to help improve the customer journey.
Joining The Co‑operative Bank means contributing to meaningful environmental and societal change, while building a rewarding career with the UK’s original ethical bank.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society Group here.
Customer Service Advisor – Contact Centre - Manchester employer: Coventry Building Society Careers
At The Co-operative Bank, we pride ourselves on being an employer that champions ethical values and prioritises our employees' growth and wellbeing. Located in Manchester, our vibrant work culture fosters collaboration and innovation, offering extensive training opportunities and a supportive environment where you can make a real impact. With generous benefits such as 28 days of holiday, a personal pension scheme, and comprehensive wellbeing support, joining us means embarking on a fulfilling career path that contributes to positive societal change.
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Contact Centre - Manchester
✨Tip Number 1
Get to know the company! Research The Co-operative Bank's values and ethics. When you understand what they stand for, you can tailor your approach in interviews to show how you align with their mission.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling high volume inbound calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved issues. Be ready to share these during your interview to demonstrate your ability to improve the customer journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining The Co-operative Bank and making a difference.
We think you need these skills to ace Customer Service Advisor – Contact Centre - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in handling customer queries and any relevant skills that align with the values of The Co-operative Bank.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. This will demonstrate your ability to think on your feet and improve the customer journey, which is key for this position.
Be Authentic:Let your personality shine through in your written application. The Co-operative Bank values ethics and people, so showing your genuine passion for customer service and making a difference can set you apart from other candidates.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets the attention it deserves and helps us get to know you better!
How to prepare for a job interview at Coventry Building Society Careers
✨Know the Company Values
Before your interview, take some time to research The Co-operative Bank's values and ethical policies. Understanding their commitment to customer service and societal change will help you align your answers with what they stand for.
✨Practice Active Listening
As a Customer Service Advisor, you'll need to listen carefully to customers' needs. During the interview, demonstrate your active listening skills by summarising questions before answering them. This shows that you value communication and understand the importance of customer interactions.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. Highlighting your problem-solving abilities will show that you're ready to tackle challenges in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for identifying financial crime or how the bank measures customer satisfaction. This not only shows your interest in the role but also your eagerness to contribute positively to the team.
