At a Glance
- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join a community-focused team at Coventry Building Society Group.
- Benefits: Enjoy 28 days holiday, bonuses, and extensive wellbeing support.
- Other info: Dynamic role with varied tasks and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great communication skills and a caring attitude towards customers.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for a friendly, helpful person to join the team in our Plymouth branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This role will suit someone who’s at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society Group here.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Customer Service Assistant - Plymouth PT in Exeter employer: Coventry Building Society Careers
Coventry Building Society Group is an excellent employer, offering a supportive and friendly work environment in the heart of Plymouth. With a strong focus on employee wellbeing, generous holiday allowances, and opportunities for personal growth, we empower our team to thrive while making a meaningful impact in the local community. Join us to enjoy a fulfilling career where every day brings new challenges and rewards.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Plymouth PT in Exeter
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understanding their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with customers, think of some scenarios where you can demonstrate your friendly and helpful nature. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready for questions about problem-solving! Prepare examples of how you've handled tricky situations in the past. This will show that you can think on your feet and find solutions for customers effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Coventry Building Society.
We think you need these skills to ace Customer Service Assistant - Plymouth PT in Exeter
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature in your words.
Tailor Your Application:Make sure to customise your application for the Customer Service Assistant role. Highlight your experience with customer interactions and any relevant skills that match what we’re looking for in our Plymouth branch.
Show Your Problem-Solving Skills:Since this role involves finding solutions for customers, share examples of how you've successfully resolved issues in the past. We love hearing about your creative approaches to customer service!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity in our local community.
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Stuff
Before the interview, make sure you’re familiar with the services and policies of the company. This will not only help you answer questions confidently but also show that you’re genuinely interested in the role.
✨Show Your Friendly Side
As a Customer Service Assistant, being friendly is key! Practice your warm greetings and how you’d approach different customer scenarios. Think about how you can convey your caring nature during the interview.
✨Prepare for Common Questions
Anticipate questions like 'How would you handle a difficult customer?' or 'Can you give an example of a time you solved a problem?' Prepare specific examples from your past experiences to demonstrate your skills.
✨Dress the Part
Even though it’s a customer service role, first impressions matter! Dress smartly and appropriately for the interview to reflect the welcoming environment of the company. It shows you take the opportunity seriously.
