At a Glance
- Tasks: Provide exceptional customer service and support banking customers through various channels.
- Company: Dynamic banking organisation focused on customer satisfaction and growth.
- Benefits: Competitive pay, career development opportunities, and a vibrant team environment.
- Other info: Opportunity to work with diverse customers and enhance your professional skills.
- Why this job: Join a fast-paced team and make a real difference in customers' lives.
- Qualifications: Outstanding customer service skills and a passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
We are looking for people with outstanding customer service skills, who excel in a target driven environment, are motivated to succeed and want to thrive in a fast-paced and rewarding organisation. The role holder will act as the first point of contact for personal and business banking customers within the branch and supporting customers through our digital transformation across a variety of channels including in person, telephone and secure messages.
Other duties include:
- Identifying and addressing customer’s needs
- Cash management control
- Utilising various internal systems to update customer records
- Encouraging customers to schedule an appointment with our dedicated Personal Banking Team to discuss additional products and services
- Protecting and educating customers against fraud and scams
- Engaging with customers from various backgrounds including those who may be vulnerable
Day to day the role holder will work towards personal/team targets and objectives, adhere to day to day regulatory and compliance requirements and work as part of a team, sharing and identifying ways to improve the service provided by the branch.
Customer Service Assistant - Plymouth employer: Coventry Building Society Careers
Join a dynamic team in Plymouth where your exceptional customer service skills will shine as you support both personal and business banking customers. Our fast-paced work culture fosters growth and development, offering numerous opportunities for career advancement while prioritising employee well-being and collaboration. With a commitment to innovation and community engagement, we provide a rewarding environment that empowers you to make a meaningful impact.
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Plymouth
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially those involving vulnerable customers. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Customer Service Assistant - Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your outstanding customer service skills in your application. We want to see how you've excelled in previous roles and how you can bring that experience to our team.
Be Target Driven:Since we thrive in a target-driven environment, share examples of how you've met or exceeded targets in the past. This will show us that you're motivated to succeed and ready to take on challenges.
Tailor Your Application:Take a moment to tailor your application to the specific role. Mention how your skills align with the responsibilities outlined in the job description, especially around supporting customers through digital transformation.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled difficult situations in the past. Think about times when you went above and beyond for a customer, as this will show your commitment to outstanding service.
✨Familiarise Yourself with Digital Tools
Since the role involves supporting customers through digital channels, make sure you’re comfortable with common banking software and digital communication tools. If you can, practice using similar systems or at least read up on them to demonstrate your tech-savviness during the interview.
✨Understand the Company’s Values
Research the company’s mission and values, especially around customer service and community engagement. Be prepared to discuss how your personal values align with theirs, and think of specific examples that showcase your motivation to succeed in a target-driven environment.
✨Prepare Questions for Your Interviewers
Have a few thoughtful questions ready to ask your interviewers. This could be about their approach to customer service, how they support staff in achieving targets, or what training is provided for new hires. It shows you're genuinely interested in the role and eager to contribute.
