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- Tasks: Support customers in a friendly environment and find solutions to their needs.
- Company: Join the welcoming team at Coventry Building Society in Coleshill.
- Benefits: Enjoy 25 days holiday, bonuses, and extensive wellbeing support.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great communication skills and a caring attitude towards customers.
- Other info: Part-time role with flexible hours and opportunities for personal growth.
We're looking for a friendly, helpful person to join the team in our Coleshill branch. The role is at the heart of the local community, supporting a wide range of customers, in a welcoming environment, where every day is different.
This is a part time only opportunity working Wednesday, Thursday and Friday 8.45am - 5pm plus every other Saturday 8.45am - 5pm (time off in lieu will be given for working Saturdays).
This role will suit someone who's at ease talking to lots of different people and able to support their needs in a caring, friendly and efficient manner. It involves finding solutions for our customers, keeping up to date with our services, policies and procedures as well as staying on top of admin. Dealing with cash transactions carefully and accurately are among its key responsibilities, as well as taking telephone calls for our greater Customer Service area.
Benefits:
- 25 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
Customer Service Assistant employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with customers, think of examples from your past where you've helped someone or solved a problem. Be ready to share these stories during your chat with us!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining our friendly team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Service Assistant position!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and helpful nature in your words.
Tailor Your Application: Make sure to customise your application for the Customer Service Assistant role. Highlight your experience with customer interactions and how you can support our community in a caring and efficient manner.
Showcase Your Skills: Don’t forget to mention any relevant skills, especially those related to cash handling and admin tasks. We love seeing candidates who are organised and detail-oriented!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at Coventry Building Society Careers
✨Know the Role Inside Out
Before your interview, make sure you understand the ins and outs of the Customer Service Assistant role. Familiarise yourself with the key responsibilities like handling cash transactions and supporting customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about interacting with a variety of customers, be ready to share examples of how you've successfully communicated and resolved issues in the past. Think of specific situations where you’ve gone above and beyond to help someone – this will demonstrate your friendly and caring nature.
✨Stay Updated on Services and Policies
Make sure you’re up to speed with the services and policies of the company. This knowledge will not only impress your interviewers but also prepare you for any scenario where you might need to provide solutions to customer queries. It shows that you’re proactive and ready to hit the ground running.
✨Practice Cash Handling Scenarios
As dealing with cash transactions is a key part of the job, it’s wise to brush up on your cash handling skills. You might be asked how you would handle a specific situation involving cash, so think through your approach and be prepared to discuss it. This will highlight your attention to detail and reliability.
