At a Glance
- Tasks: Support vulnerable customers and ensure positive outcomes through expert social work.
- Company: Join a forward-thinking financial services team dedicated to customer wellbeing.
- Benefits: Enjoy 28 days holiday, private medical care, and a generous pension scheme.
- Other info: Hybrid working model with opportunities for professional growth and development.
- Why this job: Make a real difference in people's lives while shaping social work practices.
- Qualifications: Experienced social worker with a passion for supporting vulnerable individuals.
The predicted salary is between 37035 - 45265 £ per year.
Our Customer Wellbeing team have the brand new opportunity for a dedicated, compassionate and skilled Social Worker Senior Specialist (Customer Wellbeing) to join them. This role will play a critical part in supporting customers experiencing vulnerability and ensuring fair, consistent and positive outcomes in line with Consumer Duty, vulnerability guidance and safeguarding principles.
The role holder will act as a specialist advisor within the organisation, helping to ensure customers receive the support, protection and understanding they need during difficult circumstances as well as building our strategy for the future. This is a 12 month opportunity.
As a Customer Wellbeing Social Worker Specialist, the role holder will take ownership of complex vulnerability and safeguarding cases, applying trauma‑informed practice and professional assessment skills to support customers across a range of needs. The person in post will act as a trusted point of contact, coordinating support, identifying safeguarding risks, making referrals where appropriate and providing specialist recommendations to inform customer outcomes and business decisions.
Working closely with colleagues across the Group and external partners, including charities, local authorities and specialist support agencies, the role holder will help deliver a coordinated and joined‑up approach to customer wellbeing. Building strong partnerships to ensure customers can access appropriate support, while providing professional input into governance forums, vulnerability panels and customer outcome reviews involving complex circumstances will be key parts of the role.
This role offers a unique opportunity to help shape how social work is delivered within a financial services environment, combining advanced social work practice with service development and organisational influence. Alongside managing complex customer cases, the successful candidate will use their expertise to influence customer wellbeing and safeguarding practices, contribute to policy and framework development, improve customer journeys, and help build organisational capability through coaching, awareness initiatives and the sharing of specialist expertise.
This role can operate from either our Head Offices in Manchester or Binley, Coventry but as a Group role, travel to both locations will be required and a team-led hybrid working arrangement is in place.
Benefits:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Private medical and health screenings
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Social Worker Senior Specialist (Customer Wellbeing) in Coventry employer: Coventry Building Society Careers
Coventry Building Society is an exceptional employer, offering a supportive and collaborative work environment in Binley, Coventry. With a strong focus on employee well-being, we provide generous benefits such as 28 days of holiday, a personal pension plan with matched contributions, and private medical insurance, ensuring our team members can thrive both personally and professionally. Join us to be part of a dynamic Workplace Experience team that values your contributions and fosters growth opportunities in a well-managed and safe workplace.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Social Worker Senior Specialist (Customer Wellbeing) in Coventry
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Coventry Building Society Careers.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Coventry Building Society Careers!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Coventry Building Society Careers, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Coventry Building Society Careers or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Social Worker Senior Specialist (Customer Wellbeing) in Coventry
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Coventry Building Society Careers:Before hitting send, make sure to tailor your application specifically to Coventry Building Society Careers! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Coventry Building Society Careers
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
