At a Glance
- Tasks: Lead and improve Major Incident Management for the Society and the Bank.
- Company: Dynamic financial institution focused on innovation and collaboration.
- Benefits: Competitive salary, flexible hybrid working, and opportunities for professional growth.
- Other info: Inclusive work environment with a focus on diverse perspectives and continuous improvement.
- Why this job: Make a real impact by enhancing technology incident responses and improving customer experiences.
- Qualifications: Proven leadership in IT incident management and strong stakeholder engagement skills.
The predicted salary is between 60000 - 80000 £ per year.
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.
The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.
As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.
This is a leadership role as defined by the Group’s leadership capability framework.
In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas.
You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.
We operate on a function led hybrid approach, with two to three days per week on site.
Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand.
Role can be based in Coventry or Manchester.
Senior Manager - IT Shared Service (Major Incident) in Coventry employer: Coventry Building Society Careers
Coventry Building Society is an exceptional employer, offering a supportive and collaborative work environment in Binley, Coventry. With a strong focus on employee well-being, we provide generous benefits such as 28 days of holiday, a personal pension plan with matched contributions, and private medical insurance, ensuring our team members can thrive both personally and professionally. Join us to be part of a dynamic Workplace Experience team that values your contributions and fosters growth opportunities in a well-managed and safe workplace.
Contact Details:
Coventry Building Society Careers Recruitment Team
