At a Glance
- Tasks: Lead the customer experience for current accounts and unsecured lending products.
- Company: Join Coventry Building Society and The Co-operative Bank, a purpose-driven financial institution.
- Benefits: 28 days holiday, annual bonus, matched pension contributions, and life assurance.
- Other info: Hybrid working model with opportunities for career growth and development.
- Why this job: Make a real difference in banking while enhancing customer experiences.
- Qualifications: Strong knowledge of UK financial services and product management experience required.
The predicted salary is between 50000 - 60000 £ per year.
Bringing together Coventry Building Society, our purpose-led building society with The Co-operative Bank, the UK’s original ethical bank was the start of an exciting journey and a strong mutual alternative to the major banks. Within this combined organisation, we have an opportunity to join our team as a Product Manager, primarily focused on current accounts, but with also a requirement to work on unsecured lending products.
The Product Manager will help define and own the end-to-end customer experience, identifying and delivering changes that improve customer outcomes. Working closely with stakeholders across the Group, the Product Manager designs and delivers initiatives to attract new customers, grow balances and enhance the existing range to support delivery of the commercial plan.
The role requires strong knowledge of UK financial services, experience managing financial products, and the ability to communicate complex information clearly through proposals, presentations and committee papers. Acting as a role model within the team, the Product Manager helps build a high‑performing environment while maintaining strong governance and oversight of regulatory and risk requirements.
They draw on insights, market intelligence, and performance data to refine the customer experience and contribute to key committees and working groups. We operate on a team-leaded hybrid approach with at least 1 day a month or business needs in the Manchester and/or Coventry Head office sites.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Product Manager - Current Accounts in Coventry employer: Coventry Building Society Careers
Coventry Building Society, in partnership with The Co-operative Bank, offers a unique opportunity for a Product Manager focused on current accounts within a purpose-driven environment. With a strong commitment to employee growth, a collaborative work culture, and an attractive benefits package including generous holiday allowances and a personal pension scheme, this role is ideal for those seeking meaningful employment in the financial services sector. Join us in Manchester or Coventry to make a real impact while enjoying a supportive and ethical workplace.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Current Accounts in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Coventry Building Society or The Co-operative Bank on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding their products inside out. Dive into current accounts and unsecured lending products, and think about how you can enhance customer experiences. Show them you’re not just a candidate, but a potential game-changer!
✨Tip Number 3
Practice your presentation skills! You’ll need to communicate complex ideas clearly, so grab a friend and run through your thoughts. Make sure you can explain your vision for improving customer outcomes in a way that’s engaging and easy to understand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to contribute to their exciting journey.
We think you need these skills to ace Product Manager - Current Accounts in Coventry
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the ins and outs of current accounts and unsecured lending products. We want to see that you can communicate complex financial concepts clearly, so brush up on your knowledge before you start writing.
Tailor Your Application:Don’t just send a generic application! Show us how your experience aligns with the role. Highlight your past successes in managing financial products and how they relate to improving customer outcomes.
Be Clear and Concise:When you're writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured proposal that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Financial Services
Make sure you brush up on your knowledge of UK financial services, especially current accounts and unsecured lending products. Being able to discuss recent trends or changes in the industry will show that you're not just familiar with the basics but are also engaged and informed.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully worked with stakeholders in the past. This role requires collaboration across various teams, so demonstrating your ability to communicate complex information clearly and effectively will be key to impressing the interviewers.
✨Highlight Your Customer-Centric Approach
Be ready to discuss how you've improved customer experiences in previous roles. Think about specific initiatives you've led or contributed to that enhanced customer outcomes, as this aligns perfectly with the responsibilities of the Product Manager position.
✨Prepare for Governance and Risk Discussions
Since the role involves maintaining strong governance and oversight, it’s important to prepare for questions around regulatory requirements and risk management. Familiarise yourself with relevant regulations and be prepared to discuss how you've navigated these in your past work.
