Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot and resolve incidents while supporting users and improving service operations.
- Company: Join a supportive team at CBS, focused on user services and infrastructure.
- Benefits: 28 days holiday, bonus scheme, pension contributions, and life assurance.
- Other info: On-site role in Coventry, with opportunities for personal development.
- Why this job: Grow your infrastructure skills and make a real impact in a collaborative environment.
- Qualifications: Problem-solving skills and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for an Infrastructure Analyst to join our established team within CBS, playing a key role in keeping our services running smoothly and our users supported. As an Infrastructure Analyst, you’ll be right at the heart of our service operations. You’ll take ownership of incidents, solve problems, and help us continuously improve the way we work.
Your day-to-day will include:
- Independently troubleshooting and resolving product and end‑user service incidents
- Knowing what needs attention now and prioritising tasks accordingly
- Creating and maintaining clear, accurate technical documentation that helps the whole team succeed
- Delivering services in line with agreed SLAs, supporting the overall success of the service team
- Escalating to our Infrastructure Engineers when needed—and learning from them along the way
Alongside your technical work, you’ll be a trusted team member, offering support and guidance to users, peers, and colleagues across the business. You’ll be joining an experienced, supportive team where your ideas for improvement are welcomed, your contribution matters, and your development is encouraged. If you’re looking to grow your infrastructure skills while making a real impact, this is a great place to do it.
This role is based in Coventry, with a requirement for the successful candidate to be on-site 3 days a week.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with matched contributions
- Life assurance (6 times annual salary)
Infrastructure Analyst - End User Services (12 months) in Coventry employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure Analyst - End User Services (12 months) in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the team and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share examples of how you've solved problems in the past, as this will show us you're the right fit for our service operations.
✨Tip Number 3
Show us your passion for continuous improvement! Think of ideas that could enhance our services and be ready to discuss them during your interview. We love candidates who are proactive and innovative.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Infrastructure Analyst - End User Services (12 months) in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Infrastructure Analyst role. Highlight any relevant troubleshooting or documentation experience, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can help keep our services running smoothly. Share specific examples of how you've solved problems in the past—this will really grab our attention!
Showcase Your Team Spirit: We value collaboration, so don’t forget to mention your experience working in teams. Talk about how you’ve supported colleagues or users in previous roles, as this is key to being a trusted team member with us.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application goes directly to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to end-user services and infrastructure. Be ready to discuss specific incidents you've resolved in the past, as well as the tools and methodologies you used. This will show that you can hit the ground running.
✨Prioritisation is Key
Since the role involves knowing what needs attention now, think about how you would prioritise tasks in a busy environment. Prepare examples of how you've managed multiple incidents or projects simultaneously, and be ready to explain your thought process.
✨Documentation Matters
The job requires creating and maintaining clear technical documentation. Bring examples of documentation you've created before, or be prepared to discuss how you would approach this task. Highlight your attention to detail and how it contributes to team success.
✨Be a Team Player
This role is all about collaboration. Think of times when you've supported colleagues or users, and be ready to share those experiences. Emphasise your willingness to learn from others and how you can contribute to a positive team dynamic.