At a Glance
- Tasks: Lead branch performance and shape customer experiences across 100+ locations.
- Company: Join Coventry Building Society and The Co-operative Bank, two trusted brands.
- Benefits: 28 days holiday, bonus scheme, private medical, and extensive wellbeing support.
- Other info: Hybrid working with opportunities for travel and overnight stays.
- Why this job: Drive transformational change impacting over four million customers and enhance branch operations.
- Qualifications: Experience in leadership, strategic decision-making, and data-driven performance improvement.
The predicted salary is between 60000 - 80000 £ per year.
Customer Service have the exciting opportunity to join them as Head of Branch Performance. A critical role to the delivery of our strategy, the successful candidate will set the commercial vision for the combined branch network of over 100 branches across Coventry Building Society and The Co-operative Bank. Building on the strong foundations of both brands, they will have the opportunity to create a unique high street experience for our customers.
The organisation has made significant investment in our branches including an ongoing, multi-million pound refresh programme, and this role will shape the contribution our branches make to our future customer missions: the power of family finance, the power of a place to call home, and the power of purposeful business.
As a key member of the Customer Service leadership team, the role holder will maintain a broad oversight of branch operations, supporting strategic decision‑making and driving organisational value. They will champion our products and services while ensuring consistently strong customer outcomes across all channels, whether in person, online or over the phone.
Joining at a pivotal time, this role will help shape the future investment portfolio for our branch network, including new technology, training and tools for our branch colleagues. The role holder will play a critical part in shaping and delivering strategies that enable colleagues to confidently identify and meet customer needs, building on the relationships created through exceptional service to deliver sustainable commercial growth.
This will be achieved alongside a strong focus on governance, controls and adherence to regulatory obligations that strengthens the trust our customers have in us. The successful candidate will have the opportunity to drive strategic and transformational change through our branch network with the potential to impact more than four million customers.
They will lead a small team of Performance Managers, using data and insight to drive improvements, and will support the Head of Branch Banking in defining the future shape and strategy of the branch network in line with wider Group objectives and evolving brand positioning.
This role can operate from our Head Offices in Manchester or Binley, Coventry on a hybrid basis. It will also be expected that you will spend time regularly in our branches and at head office sites. This may involve overnight stays, as well as the need to travel some distances.
Benefits:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
- Annual discretionary bonus scheme
- Personal pension with enhanced contributions
- Car allowance
- Private medical and health screenings
- Maternity, paternity and shared parental leave
- Extensive wellbeing support
- Life assurance (6 times annual salary)
Find out more about the fantastic benefits of joining Coventry Building Society here. We reserve the right to close this advert early if we receive a high volume of suitable applications.
Head of Branch Performance in Coventry employer: Coventry Building Society Careers
Coventry Building Society is an exceptional employer that prioritises employee growth and wellbeing, offering a dynamic work culture where innovation and customer service excellence thrive. With significant investments in branch operations and a commitment to shaping the future of banking, employees benefit from extensive training, a supportive environment, and a comprehensive benefits package including private medical care and generous leave policies. Join us in making a meaningful impact on over four million customers while enjoying the flexibility of hybrid working from our vibrant offices in Manchester or Binley, Coventry.
Contact Details:
Coventry Building Society Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Branch Performance in Coventry
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Don’t shy away from reaching out directly to firms like Coventry Building Society Careers. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Branch Performance in Coventry
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Coventry Building Society Careers.
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How to prepare for a job interview at Coventry Building Society Careers
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Coventry Building Society Careers.
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Since this is a full-time position, employers at Coventry Building Society Careers will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Coventry Building Society Careers employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
