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- Tasks: Provide exceptional customer service and support for banking needs over the phone.
- Company: Join a supportive team at Coventry Building Society Group.
- Benefits: 28 days holiday, bonus scheme, enhanced pension contributions, and wellbeing support.
- Other info: Dynamic role with opportunities for growth and skill development.
- Why this job: Make a real difference by helping customers feel safe and secure with their banking.
- Qualifications: Friendly attitude and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
To ensure our customers receive an exceptional level of service, our Customer Service Contact Centre is looking for customer-focused, friendly and helpful people to support our Co-operative Bank calls. Our fast-paced, team-oriented and supportive environment is at the heart of our customer service.
This role will involve:
- Taking high volumes of inbound calls from various customers and identifying their banking needs.
- Guaranteeing the right outcome for our customers and the bank.
- Being the first point of contact for our customers, problem-solving and educating them on safer ways of banking.
- Providing protection from scam and fraud attacks to help keep their money safe.
- Multi-tasking across different systems while providing high-quality customer service.
- Learning new skills that will develop knowledge and capabilities, including identifying, preventing and stopping financial crime.
As the role grows, training and support will be provided to deal with other queries, such as opening accounts or supporting our customers through more difficult, challenging and sensitive situations.
Our benefits include:
- 28 days holiday a year plus bank holidays and a holiday buy/sell scheme.
- Annual discretionary bonus scheme.
- Personal pension with enhanced contributions.
- Maternity, paternity and shared parental leave.
- Extensive wellbeing support.
- Life assurance (6 times annual salary).
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Customer Service Telephone Advisor - Coventry employer: Coventry Building Society Careers
Contact Detail:
Coventry Building Society Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Telephone Advisor - Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Coventry Building Society. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling those tricky calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your soft skills! In customer service, being friendly and helpful is key. Be ready to share examples of how you've gone above and beyond for customers in the past. This will highlight your ability to connect with people and provide exceptional service.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives you a better chance of standing out. Plus, you'll get all the latest updates on your application status!
We think you need these skills to ace Customer Service Telephone Advisor - Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past, so share those stories that showcase your friendly and helpful nature!
Tailor Your Application: Take a moment to read through the job description and align your application with what we're looking for. Use keywords from the description to demonstrate that you understand the role and how you fit into our team-oriented environment.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for helping customers shines through without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Coventry Building Society Careers
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional service looks like and be ready to share examples of how you've provided it in the past. This will show that you’re aligned with the company's focus on customer satisfaction.
✨Practice Problem-Solving Scenarios
Since the role involves problem-solving for customers, prepare for situational questions. Think about times when you’ve successfully resolved issues or educated someone on a complex topic. Practising these scenarios will help you articulate your thought process during the interview.
✨Familiarise Yourself with Banking Terms
Get comfortable with basic banking terminology and concepts, especially those related to fraud prevention and financial crime. This knowledge will not only impress your interviewers but also demonstrate your commitment to understanding the industry.
✨Show Your Team Spirit
This role is in a team-oriented environment, so be prepared to discuss how you work well with others. Share examples of teamwork and collaboration from your previous experiences, highlighting how you contribute to a positive team dynamic.