An exciting opportunity has arisen within the Customer Research Team, a function dedicated to ensuring the voice of customers (retail & business), members, brokers and employees remains at the heart of business decision-making. Following the acquisition of The Co-operative Bank, there has been an alignment of Customer Experience (CX) surveys across the Group. The successful candidate will play a key role in delivering in-depth analysis that helps stakeholders understand customer experiences, identify areas of success, and drive meaningful improvements. Working independently across a range of surveys, they will transform data into compelling, story-led insights that support informed decision-making.
The candidate will manage relationships with a portfolio of stakeholders. They will work with various data sources, beyond surveys, to enhance analysis. Their expertise will help ensure high-quality findings are delivered.
This role offers the opportunity to influence change across the business by presenting insights and recommendations to a portfolio of stakeholders at all levels. The successful candidate will combine strong analytical skills with excellent communication and stakeholder management abilities, helping to turn complex data into clear, actionable outcomes. They will also ensure compliance with relevant market research and data protection standards while contributing to a collaborative and customer-focused team environment.
We operate on a team ledhybrid approach with at least 1 day a week in the Coventry office
Contact Details:
Coventry Building Society Careers Recruitment Team
